Customer Service Supervisor (On-site)

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome. Job Requisition #:031516 Customer Service Supervisor (On-site) (Open) Job Description: Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 30 countries and 200-plus locations. OUR VISION: Be the best performing customer service company in the world. OUR PURPOSE: We create packaging solutions for life’s essentials. ROLE OVERVIEW: We are seeking a seasoned Customer Service Manager who will play a pivotal role in our plant's core leadership team, responsible for leading a team of customer service representatives in providing legendary Customer service to our clients for our state-of-the-art Corrugated Sheet and Box facility. Key Responsibilities: "On-Site" • Supervises a team of Customer Service Representatives and the daily operations of the area. • Communicates pricing, product information, shipping dates, and other appropriate order information to customers to ensure customer satisfaction. • Collects information and creates reports as required. • Addresses escalated and more complex level issues with customers. • Communicates goals and objectives, applies company policy, staffs, trains, coaches, recommends salary increases, administers discipline, ensures positive employee relations, and reviews the performance of colleagues. • May oversee or interface with scheduling, shipping/receiving, or other departments • May prepare quotation packets and price lists. • Hires and trains new Customer Service Coordinators. • Identifies opportunities to update or improve customer service operations and makes recommendations to the appropriate staff. • Performs other duties as assigned. Education and Experience • Typically possesses a Bachelor's degree and 5-6 years of experience. Knowledge and Skills • Good supervision, problem-solving, and planning skills. • Advanced knowledge of the products.Excellent interpersonal and communications skills • - verbal, written and presentation. • Must be able to work as part of a team and motivate others. • Fundamental understanding of computer operations and software. • Solid product line knowledge. Some of the benefits you will enjoy: • Comprehensive Medical, Dental, and Vision coverage is effective day 1 • Eligible to accrue up to 3 weeks of paid vacation • 10 paid holidays • Quarterly Bonus Incentive Plan • Weekend Work Incentive Plan • 401K company contribution of 3% + company match on your contributions • Tuition reimbursement (up to $5,250 each year) • Paid Parental Leave • Employee Assistance Program • Discount website #LI-MK1 Compensation Range:The pay range for this position is $78,100.00 - $133,100.00. Typically, a competitive wage for new hires will fall between $90,000.00 to $95,000.00. Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive. Benefits Statement: Greif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one. Protect Yourself From Scams:We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at www.greif.com. All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link Contact Us - Greif. EEO Statement: https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any otherany other legally protected characteristic. For more information read Greif’s Equal Opportunity Policy.