Customer Service Support Assistant

Customer Service Support AssistantDallas Distribution Dallas, TX Reliable Automatic Sprinkler Co. is a world leader in the manufacture of fire sprinklers and related system valves as well as a major distributor of a full line of fire sprinkler system components to the fire sprinkler industry since 1920. Are you interested in being part of team who plays a crucial role of the fire protection industry's goal of saving lives and reducing property damage? We have an opportunity for you! Summary: The Customer Service Sales Support Admin Assistant provides support and diversified clerical duties for the Sales & Operations teams for Dallas, Houston, and San Antonio distribution facilities. Job Duties and Responsibilities: • Responsible for entering and distributing all RMAs • Responsible for entering and distributing all Credits & Debits • Enter all job information sheets and tax certificates • Run and distribute the MTO & WMS Backorder report daily • Review and address every issue in the Carixa program daily • Deliver mail and correspondence throughout Dallas facility • Distribute emails from Dallas Sales Inbox, including E-Store, Jobsheet, and tax related inquiries • Code and submit invoices for departmental expenses • Maintains files in accordance with department and company procedures including consolidation, storage of files, packing slips from receiving department, region 25 vendor invoices, daily packing slips and pick tickets from warehouse • Greet visitors and notify appropriate contact person of their arrival • Assist with company functions for employees – including but not limited to ordering, setup and breakdown of events. • Organizes and maintains common areas – coffee stations, notification boards, holiday signage and décor. • Inventory and ordering of office, breakroom, and cleaning supplies for the Dallas distribution center. • Point person for all building maintenance. Main point of contact for the property manager. • Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe condition or practice to your supervisor. • Performs other duties as directed Competencies: • Outstanding attention to detail and accuracy • Strong written and verbal communication skills • Excellent interpersonal and customer service skills • Demonstrates willingness to undertake duties as assigned • Prioritize and complete a variety of tasks in a timely manner • Ability to handle confidential information in a discreet, professional manner Skills: • Working knowledge of administrative, clerical, and manufacturing processes • Proficient in Data Entry • Proficient in Microsoft Office and ERP Software Work Environment: • Works primarily in a climate controlled environment with minimal safety/health hazard potential Physical Demands: • Ability to be punctual and attend work on a regular and consistent basis • Ability to concentrate with various interruptions and various noise levels • The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. • Must be able to remain in a stationary position 80 percent of the time • Occasionally will be expected to lift boxes not to exceed 20 pounds Minimum Requirements: • Associates Degree in Business Administration and/or Related Field • 3-5 years of experience in an Administrative Role Benefits • Medical, Dental, Vision, and FSA are available 30 days following your start date • 401k with company match is available after 90 days of employment • 10 vacation days after 6 months of employment • Company-provided Life Insurance and AD&D are provided 1st of the month after 90 days of employment at no cost to you • 10 paid holidays - including your birthday! .