Customer Service Support Specialist - Seattle, WA

At the Commerce Bank of Washington, we believe that delivering exceptional service to our clients is the single most important function we perform in our role as bankers. We are dedicated to enriching professional, nonprofit and business organizations by providing them and their principals with highly personalized banking and financial services from experienced bankers committed to long-term banking relationships. We are looking for a Customer Service Specialist (Teller) to provide top notch customer service to our clients and customers in Seattle, WA . If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you! Essential Functions: Responsible for identifying and addressing clients' business needs by providing a variety of services to clients which may include opening accounts, accepting, and processing banking request, performing address changes, issuing, and activating banking cards, etc. Answers questions, receives, researches, and resolves clients' problems either through direct personal action or by referring clients to an alternative bank resource. Serves as a liaison between other areas of the bank to ensure customer issues are resolved. Performs other tasks or special projects as assigned. Qualifications: Requires a High School degree or equivalent and 4+ years of banking/finance, bank operations or other directly related customer service experience. A combination of education and experience may meet the requirements. Knowledge of banking products, services, operational procedures, and processes. Strong customer service and communications skills, both verbal and written. Ability to resolve problems and multi-task. Strong research and organizational skills. Working knowledge of Microsoft products, including Word and Excel. Benefits: Medical, Dental and Vision Insurance – START DAY ONE! Life and Disability Insurance, Paid Paternal Leave, and Adoption Assistance Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience Mental health benefits, including coaching and therapy sessions Tuition Reimbursement for qualifying employees Employee Ambassador preferred banking products This position is eligible to earn a base salary in the range of $23 - $25 hourly depending on job-related factors such as level of experience.