Customer Service/Office Associate

Retail Office Associates/Customer Service Baer's Furniture, Florida’s premier furniture and mattress retailer, is searching for Office Associates. Our Office Associates are the backbone of Baer's Furniture stores. At Baer's, Retail Office Associates ensure exceptional customers service both in person and over the phone. Retail Office Associates professionally interact with customers to identify root causes, provide solutions and resolve issues. Retail Office Associates possess the ability to be empathetic and patient, communicate clearly and are able to multi task in a fast-paced environment. Responsibilities include but are not limited to: • Greet and assist customers in person, over the phone, and via email • Process customer orders accurately through POS system • Maintain customer records in CRM and follow up on open issues; schedule deliveries • Process changes, cancellations, returns, and exchanges according to Company policy • Coordinate with multiple departments, assist management when needed • Maintain a clean office space and ensure filing/storage areas are organized • Lock all doors outside business hours and set alarm; key holder Qualifications: • Strong focus on providing exceptional customer service, ability to build a strong rapport with customers; • Excellent verbal and written communication skills, listen and respond empathetically • Ability to work a 5-day retail schedule that includes nights, weekends and most holidays; • Ability to learn CRM and POS system as well as other programs if needed • Demonstrate strong interpersonal and listening skills; • Ability to remain calm under pressure and able to de-escalate customer interactions • Math proficiency, ability to accurately tally deposits for one or more orders at a time; • Experience in retail sales environment. Baers is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Job Type: Full-time Pay: $15.00 - $16.00 per hour Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance Work Location: In person