Customer Services Specialist Freight Audit

Your Title: Customer Services Specialist Freight Audit

Job Location: Ukraine - Remote

Our Division: Transporeon

At Transporeon - A Trimble Company - we embrace transformation and change in total sync with one another. We rethink, reinvent and rework ideas from one moment to the next - as many times as is necessary to get the job done right. That's how we respond to the new challenges that we face each and every day. And regardless of whether you are just starting your career or are already a pro - we believe you can be the transformation. Are you ready?

You can find more information about Transporeon as an employer herehref="http://www.transporeon.com/en/career" target="_blank" aria-label=" >> opens new window" rel="noopener noreferrer"> >>

You are ready, if you have :

• minimum intermediate English language skills and enjoy working in an international environment, are able to adjust your communication style according to the respective culture
• good knowledge of MS Office and Customer Service communication tools
• previous work experience in Customer Service
• logistics knowledge (as a plus)
• attention to details and accuracy in completing complex tasks
• ability to learn fast and work under time pressure
• proactive approach in problem solving

We are ready and within our team you will :

• navigate through and usage of Transporeon web-platform and support tools
• provide Customer support via e-mail, Transporeon platform messaging tools and incoming calls
• follow communication procedures, guidelines and policies
• ensure that each Customer receives outstanding service by providing a friendly environment
• resolve Customer requests in order to provide full, timely and professional response on all customer inquiries

Our Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

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