Customer Solutions Architect

About NextLink Labs NextLink Labs is a technical consulting firm specializing in helping companies build, scale, and secure their technology through custom software development, DevOps, and application security services. Our clients range from startups to public companies, especially in regulated and complex industries like healthcare, finance, and manufacturing. We're a hands-on team known for moving fast, automating relentlessly, and coaching engineering teams as we solve complex DevOps and security challenges. The Role We're hiring a Customer Solutions Architect to drive our pre-sales technical strategy and help prospects understand how NextLink Labs can solve their DevSecOps and application development challenges. This is a pure pre-sales role focused on discovery, solution design, and technical qualification. You'll work hand-in-hand with our sales team to identify the right engagements, scope them accurately, and position our services for maximum impact. Key Responsibilities: • Lead technical discovery sessions to uncover business and technical pain points • Conduct workshops and technical presentations that educate prospects while building confidence in our capabilities • Facilitate proof-of-concept discussions and technical demonstrations to diverse audiences, from engineering leaders to C-suite executives • Build trusted advisor relationships that position NextLink Labs as the obvious choice for critical technical initiatives • Create detailed scopes of work with accurate effort estimates and clear deliverables • Author compelling technical proposals that articulate our approach and expected outcomes • Support sales cycle from initial technical conversations through contract signature • Gather competitive intelligence and identify opportunities for new service offerings • Represent NextLink Labs at industry events and technical conferences Required Qualifications • 5+ years of pre-sales engineering, technical sales, or client-facing consulting experience • Proven track record supporting complex B2B sales cycles from discovery through contract signature • Proven hands-on expertise in: • DevSecOps practices and cloud platforms (AWS, Azure, GCP) • GitLab, Docker, and Grafana in enterprise environments • Professional services scoping and estimation • Strong presentation skills with ability to facilitate technical workshops • Excellent written communication for proposals, assessments, and scoping documents • Experience managing multiple opportunities simultaneously • Understanding of professional services business models Preferred Qualifications • Previous experience in consulting firms, system integrators, or technical services companies • Industry certifications related to cloud platforms or DevOps tools • Background with companies in regulated industries (healthcare, finance, defense) • Experience conducting technical assessments and security evaluations • Familiarity with GitLab administration, CI/CD security, and compliance frameworks • Experience working with startups and high-growth technology companies Why NextLink Labs • Work with companies across emerging tech sectors presenting unique technical challenges • You'll be the technical bridge between client challenges and our solutions, acting as a trusted advisor who guides prospects through complex transformations. • Join a tight-knit team that values clarity, speed, and autonomy • Compensation includes a competitive base salary and uncapped commission. • Remote-first culture, flexible work schedule, and autonomy to do your best work.