Customer Solutions Engineer - Entry Level Training Program (December 2021 Grads)

Dynatrace • Detroit, MI

Company

Dynatrace

Location

Detroit, MI

Type

Full Time

Job Description

Are you passionate about customer communication and can articulate at a very technical level? Are you excited to troubleshoot for our AI powered monitoring software? Are you ready to join a global leader that enables digital transformation?   Dynatrace has redefined monitoring: AI-powered, full stack & automated. Our innovative SaaS product helps customers to get a self-driving IT. We are proud to excite customers like Google, Apple, Netflix, Delta Airlines, SAP, United Health Care, JP Morgan and many others.  

Dynatrace is the only web-scale monitoring solution on the market designed to meet the needs of modern applications. All we need now is you to become a personal superhero to our customers.

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How we prepare you: Our Professional Development Program (PDP) is an intensive 4 month developmental training program to ensure that you have both the soft and hard skills to hit the ground running as a Customer Solutions Engineer with our team. Our program provides you with a strong foundation of consulting methodologies, personal brand development, Dynatrace technology and client strategy on which to build a career with us.

Now, the question for you is: What do you want? Do you aspire to go down a technical path or a leadership path? Whichever path you choose, we know how to get you there and make sure you get what you need to make your goals happen. Apply today!

Your role in the team

  • Identify problems and ensure our customer's business critical applications are available and performing at their peak.
  • Investigate issues directly with the customer via screensharing - Cooperate with Development and Product Management.
  • Attend training for new product features and technologies.
  • Exchange knowledge with other colleagues and suggest product improvements.

Requirements, Yes We Have Requirements…

  • Bachelor’s degree in Computer Science, Information Technology, or related work experience.
  • Knowledge of networking, protocols, and architectures such as TCP/IP, HTTP, DNS, SSL, and BGP.
  • Familiarity with database design, SQL, and data access practices.
  • Knowledge of one or more web technology stacks such as:
  • Web and application server technologies such as Apache, IIS, WebSphere, WebLogic and JBoss
  • Server-side technologies such as Java Servlets and PHP
  • Client-side technologies such as HTML, CSS, JavaScript, and Ajax
  • The HTTP protocol and the RESTful architectural style
  • Cloud/New Stack technologies such as OpenStack, OpenShift, AWS, Azure, and CloudFoundry
  • Flexible work schedule as you may be required to work non-business hours and weekends.
  • If not local to the Detroit area, you MUST be open to relocation.

We take our Employer Brand and internal culture seriously. So much so, we are consistently recognized by reputable companies and brands like Business Insider, USA Today and Forbes. This year so far, Dynatrace scored a seat on Comparably’s award lists for Best Company Outlook, Best Company Global Culture, and Best Places to Work in Boston, to name a few. Dynatrace was also honored in the coveted Top Workplaces USA list in 2021. And we’re proud to be recognized on BuiltIn Boston’s 2021 'Best Large Companies to Work For' and 'Best Paying Companies.' We’ve got it made—won’t you join the #DynatraceLife?    
 

#LI-JD1

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences.
 
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.  If your disability makes it difficult for you to use this site, please contact [email protected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.
 
Dynatrace requires all US employees to be fully vaccinated against COVID-19 two weeks prior to their start date, and to provide verification via the Clear app.  Requests for exemptions, must be reviewed and approved prior to commencing employment.  If this requirement is not met, your employment will not commence.
 
Note to Recruiters and Placement Agencies: Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.
Apply Now

Date Posted

01/24/2025

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