Job Description
PacWest Machinery is seeking a Customer Solutions Representative (CSR) to support its construction equipment branches in Kent, WA. The CSR will be a liaison responsible for managing customer relationships, providing solutions, and ensuring customer satisfaction.
PacWest Machinery provides a full line-up of heavy machinery covering general production, aggregate processing, road, and utility equipment from well-known companies including Volvo Construction, Metso Minerals, GOMACO, Atlas Copco, Tymco, Etnyre, Yanmar and others. The company delivers comprehensive sales, rental, leasing, parts and services in Washington, Oregon and Northern Idaho. We are a dynamic company offering a unique environment that fosters personal growth and that rewards both individual and team performance.
Essential Duties:
The successful applicant will support PacWest customers by filling these job responsibilities:
· Grow customer service and solutions business
· Ensure customer satisfaction and retention by focusing on customer uptime and cost per hour
· Support customer optimization and efficiency with operator training and support, CareTrack / ActiveCare Direct, & MATRIS
· Maintain competence in OEM offerings
· Promote & Sell VCE Solutions
· Promote & Sell Extended Offer and Allied Products
Compensation and Benefits:
Competitive wages, 401(k) match and medical and dental insurance. Employees receive paid time off including vacation, sick days and holidays.
Qualifications:
· Minimum of 4 years relevant product experience in same or related industry required
· Minimum of 2 years of Customer Service experience required
· Experience within a heavy truck, commercial, or capital equipment OEM or dealer
· Proven track record of commercial results
· Good organizational and time management skills
· Professional and courteous attitude towards all team members
· Excellent verbal, written and presentations skills
· Analytical mindset with ability to utilize market data to build strategies
· Parts & Service sales competency
· Demonstrates passion for the business with a high degree of integrity, credibility, and confidentiality.
· High School Diploma or GED required; Technical Training or Associates Degree preferred
· Valid Driver’s License required
· Proficiency in MS Office and CRM software required
· Proficiency in English; Spanish/French proficiency a plus
· Proficiency in Mathematical skills
PacWest Machinery is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital and veteran status. To ensure the safety and security of all employees, the successful candidate will be subject to pre-employment alcohol, drug and/or controlled substance testing.
Please note- based on response levels, the company may not be able to respond to every applicant.
Job Type:Full-time
Pay:Base plus incentive with an expected range of $75,000 - $110,000
Schedule:
· Monday to Friday
· Work Location: In person
· Occasional overnight travel
Job Type: Full-time
Pay: $75,000.00 - $110,000.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Education:
• High school or equivalent (Required)
Experience:
• Customer service: 2 years (Required)
• Heavy duty equipment: 1 year (Preferred)
• Construction industry: 1 year (Preferred)
License/Certification:
• Driver's License (Required)
Location:
• Kent, WA 98032 (Preferred)
Ability to Commute:
• Kent, WA 98032 (Required)
Work Location: In person