Customer Success

The Company

At CariClub, we are on a mission to develop the next generation of inclusive leaders in the corporate and philanthropic world by empowering our community of high-achieving professionals to become a driving force for good. CariClub's customers include industry-leading firms like Citigroup, Deloitte, Davis Polk, and KKR. Companies pay an annual subscription fee for their employees to get access to our online platform which is designed to connect them with nonprofit board opportunities.

Check out our promo video here.

The Opportunity

CariClub is looking for a highly motivated and tech-savvy Customer Success Analyst who’s passionate about people, data, and harnessing technology for good. As a Customer Success Analyst, you’ll help our members find the perfect nonprofit for them to get involved with, analyze member data and create reports, and work with our clients to ensure that goals are being met. This role is core to CariClub's overall mission.

An ideal candidate would be passionate about all aspects of community engagement including creating quantitative engagement reports, designing marketing emails, executing launch plans, hosting webinars, and working with a community of people. We are looking for someone who has excellent analytical and data skills, loves designing aesthetic communication material, is process-oriented, has careful attention to detail, is highly proficient with technology, and is always looking to improve. CariClub is at an inflection point for acceleration and there is a huge opportunity for career advancement as the organization grows.

Experiences Required: Education, Key Experiences, Skills and Knowledge

• You have a bachelor’s degree, preferably in the field of STEM
• You are an excellent communicator (written, verbal, and design skills), with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non-technical stakeholders. Introverts should not rule themselves out! 
• You are a natural problem solver, with a high level of intellectual curiosity, and love working amongst a team to solve those problems.
• You are able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, and collaborative environment.
• You have strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy; advanced knowledge of excel/google sheets required.
• You have some working knowledge of HTML/CSS, SQL, Python or any programming language, Microsoft Excel, Data Visualization Tools (Tableau, Google Data Studio), and Photoshop, Figma, and Illustrator

What you’ll be doing

• Use CRM tools to track and update the progress of CariClub members so that monthly client reports are detailed, informative, and accurate
• Analyze member data, including placement progress, platform usage, engagement stats, etc. and create easy to understand reports in google sheets and slides
• Work directly with members to match them to nonprofits they’re passionate about and help them apply to and join the associate board
• Design email campaigns, host webinars, conduct office hours and facilitate phone/email conversations with members to accelerate nonprofit board applications
• Use design tools to create eye-pleasing marketing materials, 1-pagers, and content for email campaigns
• Ensure that customers derive maximum value from their partnership with CariClub, utilize all of their licenses, and receive monthly reports
• Collaborate with all CariClub teams to ensure successful client adoption and renewal
• Develop, modify and implement launch plans for our new and renewing clients
• Host webinars and office hours with CariClub members to ensure their experience of finding and applying to nonprofit associate boards is smooth
• Support members via phone and email, ensuring a seamless CariClub experience
• Work collaboratively with the product team to relay feedback that will help to improve the online experience of our members
• Use technology, data, and other online tools to improve the efficiency of matching and placement

CariClub Press

The Wall Street Journal: Nonprofits Turn to Matchmakers to Fill Their Boards

Crain's: A former trader connects young professionals to charitable boards

Forbes: Meet The Startup Helping Employees Join Non-Profit Junior Boards At Companies Like Citigroup And KKR

Bloomberg: Why Elite Law Firms are Circling This Little Start-Up

Fast Company: Want to give back by being on a nonprofit board? This site will help

Entrepreneur: A 'Holiday' Thought: Philanthropic Involvement Can Advance your Career. Here's How.

Compensation

Compensation is commensurate with the position’s requirements and the applicant's experience (full-time roles only). In a performance-based environment, this will include a base salary and a possible stakeholder position in the Company.

CariClub is an Equal Opportunity Employer. We do not discriminate against qualified applicants or employees on the basis of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal, state, or local law, rule, or regulation.