Customer Success Advisor (Remote)

Overview

We are seeking a Fundraising Technology Advisor to join our growing team with GiveSmart!

Responsibilities & Qualifications

Position Summary

Provides direct service to customers in the implementation of the GiveSmart product platform into their fundraising strategy and campaigns. Leads GiveSmart platform training sessions. Understands customers' needs and requirements, executes agreed-upon plans, and provides recommendations and best-practices.

A Day in the Life

• Contribute to a positive team culture centered on serving customers
• Deliver excellent customer service and leave a positive impression with every interaction
• Execute assigned Professional Services projects, including leading personalized product training and providing management of fundraising campaigns, and achieve established quality targets
• Accurately report time spent on client engagements, and achieve established utilization and efficiency targets
• Complete continuous learning and maintain an expert-level knowledge of the GiveSmart product and fundraising best-practices.
• Collaborate with team members to meet company objectives.

We are looking for someone who brings

• Requires 2+ years of experience in related area, especially customer service, technology implementation, nonprofit fundraising, or event management
• Expert knowledge of GiveSmart product platform
• Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
• Proficient in Salesforce
• Able to learn other software tools
• Demonstrated teamwork skills
• Ability to influence peers and leaders in a positive way
• Excellent customer service skills
• Excellent judgement in decision-making, especially when balancing the needs of team members, clients, and other stakeholders
• Excellent verbal and written communication, organization, and follow up skills
• Proven ability to handle multiple tasks and meet deadlines with minimal supervision

Total Rewards

Accommodations

Community Brands welcomes and encourages applications from people with disabilities. Reasonable accommodations are available, on request, for candidates taking part in all aspects of the selection process.

About Us

Community Brands - leveling the playing field between for-profits and purpose-driven organizations

Community Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success.

Why work here?

Good People, Doing Good Things: Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us.

• Medical, Dental & Vision Benefits
• 401(k) Savings Plan & Company Match
• Flexible Planned Paid Time Off
• Generous Sick Leave
• Casual Environment
• Purpose-Driven Culture
• Work-Life Balance
• Passionate About Community Involvement
• Company Paid Parental Leave
• Company Paid Short Term Disability
• Remote Flexibility

Community Brands actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity and eligibility to work in the United States (without sponsorship) and to complete the required employment eligibility verification form upon hire.

#LI-REMOTE

#LI-JF1