Customer Success Associate Team Leader

 

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets. 

 

By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health, and learning benefits, among others. Being a part of dLocal means working with 800+ teammates from 25+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

 

We are looking for a Customer Success Lead who will be responsible for overseeing and managing the customer service operations of the company globally, guaranteeing we deliver amazing experiences to our customers.

 

This person will be the manager of a team of regional customer service leaders that ensure high-quality service delivery, customer satisfaction, and efficient resolution of customer inquiries and issues. The role requires strong leadership, communication, and problem-solving skills to effectively manage both the team and customer interactions.

 

Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!

 

Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!