Customer Success Consultant

Drive Account Growth and Retention: Work with "at risk" and "high growth" customers to achieve the best outcomes with Quickbase; from goal setting and planning to application building, governance, performance & scale, and deployment. Proactively engage customers ensuring they are receiving the value they expect and more. 

Ensure Customer Goals are Achieved & Growth or Retention opportunities are well-executed: Quickly analyze shared strategy and goals; determine the best approach to maximize their return on using our platform. Partner with the customer and account team to develop a blueprint for success, aligning goals to solutions built on the Quickbase platform and / or relevant service offerings; presenting best practices to strengthen their adoption of Quickbase. 

Innovate for success: Leverage your internal drive for continuous professional improvement through collaboration to develop strategies, tactics, and playbooks designed to improve retention and accelerate growth. 

Promote Adoption across Customer Organizations: Analyze product adoption; provide insight into how customers are using Quickbase, identify opportunities to improve their value of the service, and set them on the path to success. 

Develop Strong Relationships: Manage simultaneous customer engagements efficiently with a focus on time to value. Cultivate relationships with several key stakeholders in a variety of roles. Establish champions of the product and develop strategic relationships; create continued value and become a trusted advisor. 

Win Together: Work cross-functionally with the appropriate internal teams to support your customers. Work collaboratively with Account Executives and Customer Success teammates to drive change across a diverse account base. 

BS degree highly preferred 

4+ years in a customer facing role preferred 

Project management skills 

Prior Quickbase app-building or administration experience 

Experience supporting SaaS or other complex IT projects within large enterprises 

Business process, data modeling and workflow experience 

Familiarity with Javascript, relational databases and APIs 

Hands-on advanced knowledge of Quickbase 

CAPM or PMP Certification 

Flexibility for travel (approximately 20%)