Customer Success Director

Greenshoe AI • Chicago, IL

Company

Greenshoe AI

Location

Chicago, IL

Type

Full Time

Job Description

Location: Chicago, IL - Hybrid (3 days in-person) Comp: $80,000 - $90,000 + equity To apply [email protected] LinkedIn and a brief cover letter or Loom video that covers these three things: (i) What interested you in Greenshoe? (ii) How have you used AI in your day to day? (iii) Share any relevant experience you had in previous jobs that would help you nail this one. Be as specific as possible. About Greenshoe Greenshoe is building the AI-native future of corporate disclosure. We help law firms and public companies prepare SEC disclosures with superhuman speed and precision. Major law firms call us a “cheat code” and we’ve raised a substantial seed round of funding and now we’re sprinting to become the market standard. We’re an experienced team of lawyers and scientists building frontier software – and we’re having fun doing it. We’re looking for someone sharp, curious, and proactive to help us grow our go-to-market engine. You will own the customer experience, develop trusted advisor relationships, and drive adoption, engagement, and retention. Why this is unique • Founder-led sales: You’ll work directly with our CEO, who’s still closing every deal. • Deep RegTech space: Learn the multibillion-dollar world of capital markets from the ground up. • Hybrid Role: You’ll have the opportunity to help build out our sales operations and ensure that we’re building what we need for our clients. What you’ll do · Serve as the primary point of contact and trusted advisor for an assigned book of customers · Create and execute onboarding and training plans tailored to each customer's needs · Conduct regular business review meetings, identify and develop expansion opportunities · Analyze usage data to understand engagement, diagnose risks, and proactively solve issues · Collect customer feedback and act as the internal voice of the customer to Product and Executives · Drive renewal, expansion, and customer advocacy by ensuring measurable value realization · Test new GTM tools, help with and security reviews, conferences, and customer case studies. You’re perfect for this if you… · Want to be close to both customers – building relationships and building systems. · Communicate clearly and write crisp, friendly emails. · Are super organized. · Love learning complex industries (SEC rules, law firm workflows) and can explain them simply. · Are proactive. If you see something broken or confusing, you fix it or figure it out. Must-haves · 3+ year in an ops, legal, finance, research, consulting, or startup environment. · Strong written and verbal communication abilities · Experience crafting and executing success plans based on customer goals · Analytical and reporting skills to synthesize data into compelling insights · Self-motivated problem solver comfortable dealing with ambiguity · Passion for understanding customer needs and promoting their success · Great with ChatGPT, Perplexity or similar AI-based research and productivity tools. · Authorized to work in the U.S. What you’ll get · Competitive salary + equity. · A front-row seat to building the GTM playbook with the founding team. · The tech stack, gear, and tools you need. Interested? · [email protected] LinkedIn/resume and a cover letter or Loom video that covers these three things: (i) What interested you in Greenshoe? (ii) How have you used AI in your day to day? (iii) Share any relevant experience you had in previous jobs that would help you nail this one. Be as specific as possible. · We’ll take it from there! Job Type: Full-time Pay: $80,000.00 - $90,000.00 per year Benefits: • 401(k) • Dental insurance • Flexible schedule • Health insurance • Vision insurance Shift: • Day shift Work Location: Hybrid remote in Chicago, IL 60607
Apply Now

Date Posted

07/28/2025

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