Customer Success Executive (Partner's Payroll)

Why We Work at Dun & Bradstreet

Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.

Location: Turbhe, Navi Mumbai

Designation: Customer Success Executive

Payroll: Partner's Payroll

Key Responsibilties

• Client handling experience and excellent communication & telephonic probing skills
• Provide proactive support, guidance, and training to ensure customers maximize product/service value. Should be able to seek feedback on the products sold and guide them on usage and installation of the same
• Regular connects with customers for maximizing DRS and ERS website seal installation – monthly target driven
• Collated MIS to be sent to the team every evening capturing clients called & new companies added to the database
• Client engagement activities like survey emailers etc.
• Activation of DRS/ ERS product seals through Online portal and their email delivery to maximize revenue
• Coordination with external vendor(s) for printing and dispatch of customer documents/reports
• Invoice management - ensuring timely payouts done to vendors for their services

Key Requirements

• Graduate with 2-3 years of customer handling experience
• Fluent in English
• Proficient in MS Excel

All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.