Customer Success Manager

Back in 2017, Belkins started as an appointment-setting agency with just one service offering. Fast forward to today, and we've transformed into Belkins Group—a vibrant ecosystem of services and products that define the cutting-edge landscape of the SalesTech and MarTech industries. Among our successes are ambitious start-ups like Revit and ClickRoads, which have evolved into standalone powerhouses, as well as innovative products such as Folderly.

Our story is one of relentless pursuit of innovation, driven by a passion to help our clients succeed and a vision that looks firmly to the future. We’ve come a long way, and we’re just getting started.

Folderly is an award-winning email performance solution, recognized as one of the 25 winners of the prestigious Google for Startups Fund. Founded in 2019, Folderly quickly made its mark by achieving $1.5M ARR within just 9 months and growing to $3M in revenue in only 18 months. Driven by a passionate and innovative product team, Folderly specializes in optimizing email deliverability and maximizing your sales potential. We’re constantly refining our strategies to help businesses supercharge their email marketing and deliver outstanding results.

Currently, we are looking for a Customer Success Manager to join our Folderly team to support our customers in achieving success.

As a Customer Success Manager, you will:

• Manage ongoing relationships with B2B clients in the US and Europe, ensuring satisfaction and addressing issues;
• Serve as the main point of contact for clients, handling day-to-day matters like contract launches, reporting, and invoices;
• Monitor product usage, offering recommendations to help clients maximize value;
• Troubleshoot and resolve issues, working closely with our tech team;
• Identify opportunities to boost customer satisfaction and loyalty, leading to higher retention and upsell potential;
• Assist with outreach marketing campaigns alongside the client’s team and provide personalized training to help customers achieve their goals;
• Work towards monthly and quarterly KPIs, focusing on Client Retention, Churn Rate, Upsell Rate, and NPS;
• Collaborate with sales, marketing, and product teams to improve the customer experience and share feedback for product innovation.

You will definitely be successful in this role if you:

• Have 2+ years of experience as an Account Manager, Customer Success Manager, or in a similar client-facing position.
• Have worked with B2B clients.
• Possess an advanced level of English.
• Are proficient in using sales tools, Google Workspace, Intercom, Hubspot, Stripe, and outreach tools.
• Can work remotely, both independently and as part of a team.
• Are a self-motivated, positive, and proactive problem solver.
• Excel at building rapport and collaborating with diverse team members.
• Embrace a mindset of continuous improvement and growth.

At Belkins Group, we care deeply about our team members, and we prove it through:

Competitive pay: Your dedication deserves more than recognition; it deserves compensation that matches your expertise.

Flexibility to thrive: Work where and how you’re most productive — whether from home or one of our three hubs (Kyiv and Lviv, Ukraine, and Warsaw, Poland). Our flexible hours aren’t just a perk, but a key to staying agile and focused.

Professional growth: We’re a launchpad for your career. With regular feedback, 1:1s, internal mobility, and knowledge-sharing, your growth is enabled and celebrated. We’ve built an internal wiki for sharing insights and a library with the latest business books to keep you sharp.

Well-being focus: Your mental health is a priority. We offer a co-shared medical insurance plan, mental health lectures, and support for your overall well-being.

Recharge time: We prioritize your rest with 20 paid vacation days, parental leave, fully covered sick days, and unlimited days off for unexpected needs.

Language Support: English is vital for us, and we’ve got you covered with language lessons reimbursement to boost your skills for global communication.

Global sync: We align with U.S. holidays.

Memorable team experiences: Work hard, play hard. Our team-building events and all-hands gatherings stand out with humor, memes, and a lively atmosphere that makes teamwork genuinely fun.