Customer Success Manager

Givelify is a heart-centered organization building the most loved and trusted online and mobile giving platform. We are an award-winning, minority-owned fintech for good customer-focused and data-driven company. At Givelify, we create experiences that inspire kindness and generosity and celebrate putting more good into the world. 

Givelify is the most loved and trusted online and mobile giving platform. Along with its powerful donation management system, it's the fastest-growing technology for advancing generosity worldwide. We instantly connect people to their heart’s impulse to do good with award-winning products and experiences. A global community of more than 1.5 million generous people supports their favorite places of worship, nonprofits, and causes with over $3 billion in donations across more than 55,000 organizations. Givelify leads all giving apps on the App Store and Google Play Store with more than 90,000 verified authentic reviews with an average 4.9 out of 5-star rating.

We seek a Customer Success Manager to join our virtual team. If you’re a gifted Customer Champion with experience in growing product adoption & fostering customer loyalty, plus the challenge of scaling product success at a high-performing Fintech-for-Good company sounds exciting, we would love to connect with you!  

As a Customer Success Manager on the Customer Success (CS) team, you will serve as a trusted partner to Givelify’s customers to increase the good in the world through philanthropy. Leveraging your experience as a customer success manager in a high-growth SaaS environment, your challenge is building relationships and maximizing the value customers receive from Givelify’s products and services. 

You’ll Get to: 

• Serve as subject matter expert on Givelify's value proposition, products, services, and go-to-market (GTM) strategy approach. 
• Meet or exceed all customer success metric targets for your assigned customers. 
• Develop a deep understanding of the customer’s giving and fundraising goals by cultivating relationships with faith-based and non-profit leaders via phone,  video conferencing, email, social media, and in-person (when appropriate). 
• Expand the value realized by customers through education, ongoing discovery, proper positioning of Givelify, and sharing best practices. 
• Cultivate customer advocacy and impact stories through strong and strategic relationships with faith-based and non-profit leaders. 
• Advocate for customers’ needs, working with Customer Success and executive leadership to prevent and manage customer escalation. 
• Present Givelify’s value propositions, product and service offerings, and impact on giving and generosity.  
• Mentor and educate non-tech-savvy customers on effectively implementing Givelify’s tools and platform for their organization’s success. 
• Leverage reports and analytical tools to help customers manage and grow their donor bases, building strong retention. 
• Work in cross-functional teams to improve customer experience and increase the customer value of Givelify’s products and services. 

We welcome your meaningful experience: 

• Bachelor’s Degree or equivalent professional experience. MBA/Consulting experience preferred. 
• 3+ years of experience in a SaaS-oriented customer success management function. Certification as a customer success manager is preferred. 
• Proven ability to build strategic and impactful customer relationships. 
• Familiarity with CS tools such as Salesforce, Gainsight, G-Suite, Tableau, and other tools. 
• Top-notch communication and presentation skills, including experience communicating insights through data with senior-level executives. 
• Experience in planning, organizing, and delivering executive business reviews. 
• Outstanding problem-solving and analytical skills combined with an excellent eye for business. 
• Ability to build effective relationships, listen, communicate, influence, and collaborate at all organizational levels to deliver results. 
• Strong organizational skills. Excellent execution and follow-through skills. 
• Ability to adapt and change with the needs of the organization and business. 

Desired Superpowers: 

• Experience working with andor leading faith-based and non-profit organizations. 
• Independently capable of seeking information, solving conceptual problems, corralling resources, and delivering results in complicated situations. You are known as the person who “gets stuff done.” 
• Great communicator. You connect easily with our culture and understand how our operations work. As a result, you can influence a team and individuals to drive to conclusions in a heavily matrixed environment. 
• Fast Mover and flexible. We move fast and believe that doing well is better than perfect. Continual iteration is essential.  
• Excited to learn and help build a growing business. 
• High-energy and positive standout colleague with a servant’s heart. 

Plus, These Superpowers:

• Charismatic & persuasive in effectively building relationships with diverse internal & external audiences
• A customer success-minded approach that drives results
• Deliver persuasive presentations & messaging through communication and interpersonal skills 
• Strong project management skills
• Demonstrated ability to collaborate effectively in a virtual team environment
• Coachable and flexible while participating in perfecting our customer engagement approach

Our Culture

We are a virtual team of high-performing professionals who innovate & collaborate to fulfill our mission: We instantly connect people to causes that matter most to them so they can change their world with kindness and generosity. Our culture of integrity, heart, simplicity, & that “wow” factor fuel our aspiration to be recognized amongst the tech industry’s most inclusive & purpose-driven workplaces.

We take great pride in providing competitive pay, full benefits, amazing perks (including flexible PTO), and, most importantly, the opportunity to put passion & purpose to work.