Customer Success Manager

About Us: 

-Verifiable is a modern digital infrastructure for the Healthcare industry. Our software helps companies license and credential doctors and other healthcare workers so that they can more quickly provide care to those who need it. Our API-first platform is the only one of its kind, connecting directly to hundreds of sources and automating provider data verifications instantly to speed up credentialing and simplify network management. 

-We’ve grown to over 100 employees in less than 4 years. Steady revenue growth allowed us to secure a $27M Series B led by Craft Ventures, bringing us to $47M in total funding. See our announcement here! 

Responsibilities

• Proactively manage customer relationships from launch hand-off through renewal and beyond.
• Drive world-class customer retention by establishing a trusted advisor relationship that drives strong product adoption and value delivery and creates customer advocates.
• Develop an in-depth understanding of each customer’s business goals, initiatives, and use cases to support their business objectives based on their unique use cases.
• Lead Quarterly Business Reviews to demonstrate ROI to executive-level stakeholders, align on current and upcoming business objectives, and share key product updates to drive greater customer value.
• Diagnose root causes and recommend corrective actions, if the customer is not achieving key objectives.
• Support renewals through regular quarterly account reviews and business planning.
• Collect customer product requests and contribute to agile prioritization through Verifiable’s development process.
• Provide ongoing recommendations and serve as the voice of the customer to internal teams.

About You

• 3+ years of experience in a customer success or account management role in an enterprise SaaS environment.
• Proficient Salesforce experience, strong knowledge preferred
• Ability to thrive in a highly ambiguous environment. Startup experience required.
• Proven track record to interact with and drive projects at C-level, VP, and Director client levels, collaborate with customers, and to set and manage expectations.
• Solid understanding of technical concepts to provide high-level guidance with implementation and solutions.
• Outstanding interpersonal skills with a broad range of external and internal teams.
• Ability to communicate effectively via phone, web conference, and in writing.

More About Verifiable:

-Our software is used by healthcare companies, payer organizations, and provider organizations like Humana, Modern Health, and Grow Therapy. 

-We are an official Salesforce vendor, and the #1 fastest-growing ISV partner on the Salesforce app exchange in 2023.

-We value the many benefits of remote work, so we’re fully distributed across the US and internationally. We’re not limited by location in finding the best talent to build a world-class team! 

-Our People team provides us with comprehensive health, vision, and dental benefits, along with 401k and unlimited PTO.