Customer Success Manager

The Customer Success team at Bluecore is committed to delivering quality products and services by holding each other accountable and always being open and honest. We use curiosity and creativity to drive ourselves and our customers towards higher levels of success while fostering a fun and collaborative environment.

As a Customer Success Manager, you represent Bluecore by supporting, strategizing, and executing with world-class eCommerce marketing teams. You will play a critical role in driving value and long-term partnerships with Bluecore by helping to make our clients heroes within their organization.

The ideal candidate is a customer-centric analytical thinker who loves identifying opportunities for our partners and is resourceful & tenacious in efforts to bring those to life.

Responsibilities:

• Understanding the client’s business (priorities, business levers, audience, etc.), objectives, products, marketing strategies, competitors, operational sensitivities, and technical capabilities - YOU are an extension of their team
• Managing multiple client relationships. 
• Develop and maintain a strong rapport with clients – you will be the primary touchpoint
• Translating customer business objectives into effective use of the Bluecore platform
• Communicating technical solutions to deliver on clients' desired outcomes
• Using data to continuously optimize campaigns and boost results.
• Generating ideas for new features and campaigns, tailored to the unique needs of each client.
• Being part of a cross-functional team to ensure quality delivery for customers.

Additional CSM JD requirements

• The candidate must have worked on e-commerce email execution
• Familiar with basic HTML
• Experience working with Global ESPs like Mailchimp, Salesforce (preferred), Oracle (preferred), Salesforce Marketing Cloud (preferred)
• Knowledge of email list segmentation, setting up automated customer journey workflows.
• Understanding of Main email marketing KPI’s
• Good presentation skills; strong verbal and written communication skills 

Good knowledge of Excel, Google Suite