Time zones: EST (UTC -5) CST (UTC -6) MST (UTC -7) PST (UTC -8) AKST (UTC -9) HST (UTC -10) We’re a small team solving big problems in the property management industry. Bootstrapped since 2013 we're passionate about helping small businesses simplify growth and streamline operations providing the leading CRM in our space.
We are looking for a Customer Success Manager to join our amazing team of A-players and drive instant impact for our customers. We are hiring people who have done it before.
Are you qualified for this role?
- Do you have experience acting as the named point of contact for enterprise customers focusing on retention and growth strategies throughout the enterprise?
- Have you employed specific strategies and procedures for conducting outreach and managing customer concerns delivering exceptional customer service characterized by organization strategic thinking and urgency?
- Do you actively seek client feedback to increase user satisfaction and product stickiness acting on the collected feedback to enhance customer retention?
- Are you skilled in employing a highly consultative style to discover additional unmet needs and new use cases generating new work/sales with current clients and creating proposals to meet these needs?
- Have you recommended service and product enhancements to improve sales potential and customer satisfaction documenting and conveying every request to the product or sales team?
Are you up to what we’re up to?
- Do you embrace challenges as a pathway for your own growth?
- Have you embraced difficult conversations with colleagues?
- Do you have a track record of providing feedback to peers and leaders to reach goals?
- Are you able to articulate what growth looks like for you?
A Day in the life of…
- Customer Engagement - Proactively and reactively help customers understand the full value of LeadSimple through targeted outreach both one-to-one and one-to-many.
- Extensive Product Knowledge - Possesses a deep understanding of LeadSimple’s features both technically and in client-specific applications to ensure all customer needs are fully met.
- Highly Consultative - Effectively communicates product features to clients in a relatable and engaging manner identifies unmet needs and generates new work resulting in increased sales.
- Commitment to Customer Satisfaction - Maintains professional correspondence with clients at all levels fostering strong loyal relationships and a willingness to take ownership of outcomes.
- Autodidactic - Aggressively seeks out the information necessary to achieve mastery in the role.
- Communication - Clearly concisely and candidly articulates thoughts with internal and external stakeholders avoiding vagueness and ambiguity while delivering well-structured written and verbal communication.
Perks:
- 8 Company Holidays + Week off at Christmas
- 6 weeks Paid Time Off (5 weeks Vacation 1 week Sick)
- 1 Volunteer day with the organization of your choice
- Birthday lunch on us 🎂
- Monthly Healthcare Allowance
- Monthly WFH Allowance
- Yearly Vacation Allowance
- Fun and outcome-driven work environment with a smart hard-working team
- Location independence
- Mission-driven company and values-based culture
Selected candidates will complete asynchronous assessments as well as interviews with different members of our team.
In summary...
You can do it in an office
You can do it from home
We really don’t care
As long as it’s known 👇
What matters is this…
When the chips are down
And your back is against the wall
Can we count on you to make the right call?
Judgment intuition or care by another name
We call it “Owning The Outcome” - because it really is the whole game
Have the customers back and they will treat you the same
‍ If you can do that
Then we’re birds of the same feather
So come join our team and we’ll make music together.