Customer Success Manager Architect – Entry Level Sales Program 2025

Introduction
A Customer Success Manager Architect (CSM) career in IBM means a career where you’re helping clients fully realize the value of their existing IBM products whilst growing their adoption of next-generation technologies from across IBM’s wider portfolio.
Preferring to ‘show’ vs. ‘tell’ we’re looking for recent college graduates who want to combine their technical interests and education with the people skills needed to architect technical solutions co-creating with customers partners and colleagues to solve technical and business challenges.
Excellent onboarding training will set you up for success whilst ongoing development will continue to advance your career through its upward trajectory. Our sales environment is fast-paced and supportive. Always part of a team you’ll be surrounded by leaders and colleagues who are always willing to help and be helped – as you support pilots that compel clients to invest in IBM’s products and services.

Your Role and Responsibilities

• Understanding Client’s Challenges and Building Trust: Understand clients’ primary challenges and establish yourself as a trusted technical expert for their migration deployment and adoption of Hybrid Cloud and AI offerings.
• Facilitating Use Case Exploration and Business Framing : Lead use case exploration and business framing workshops develop client value realization models.
• Leading Persuasive Technical Conversations : Lead technical discussions that persuade clients to act based on their requirements and the value provided by IBM’s solutions.
• Creating Post-Deployment Customer Success Plans : Develop customer success plans aimed at continually increasing active user adoption of IBM’s products.

To be successful in this role you will need:

• Confidence to contact and engage potential new customers and deliver an elevated experience.
• A desire to continually learn new technologies and how to apply their value in a client environment.
• Motivation to achieve technical objectives and high client satisfaction.
• Embrace curiosity and a growth mindset..

You may work with any of the following technologies: Analytics Artificial Intelligence IT Automation Cloud Security Sustainability.

This position requires you to be in one of the following IBM offices: Atlanta GA Boston MA Chicago IL Dallas TX New York NY Raleigh NC San Francisco CA and Washington DC.

Readiness to travel up to 20% annually.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore in order to be considered for this position you must have the ability to work without a need for current or future visa sponsorship.


Required Technical and Professional Expertise

• Technical Education: B.S./M.S. in Computer Science Data Science Engineering Information Systems or equivalent technical degree/experience.
• Programming Language: Experience with Python notebooks.
• Client Focused : Asks open-ended questions and understands needs to address business challenges.
• Tech Savvy : Conversant about technology latest industry trends and how it is being applied to address business challenges.
• Team Player: Demonstrates team collaboration and can navigate different communication styles.
• Excellent Communication Skills: Possess verbal written and interpersonal skills that are engaging compelling and influential.
• Self-Motivation and Problem-Solving Aptitude : A natural inclination toward self-motivation and initiative in addition to the ability to navigate data and people to find answers and present solutions.

Preferred Technical and Professional Expertise

• Programming coursework or experience a plus.
• Prior work experience in client sales or service.