Customer Success Manager Architect - Security

Introduction
A Customer Success Manager Architect (CSM) career in IBM means a career where you’re helping clients fully realise the value of their existing IBM products whilst growing their adoption of next-generation technologies from across IBM’s wider portfolio. It means being a trusted strategic advisor to some of the world’s most transformational enterprises and culturally influential brands as they rely on your expertise and our technology to solve some of their hardest problems.

Your Role and Responsibilities

A Customer Success Manager opportunity in IBM might be different to what you’re used to. In addition to the people and commercial skills often associated with this position an IBM CSM is also an Architect. Someone with a deep understanding of technical complexities. A person who can quickly understand clients’ hard-to-understand technology issue and communicate them back in an easy-to-understand way.

With deep roots in a hands-on technological background and through different communication techniques you’ll be able to showcase IBM solutions. Using excellent communication you’ll articulate their compatibilities with a client’s stack via use-case identification solution architecture design and MVP builds.

Required Technical and Professional Expertise

• A provable track record of being the technical expert (e.g. Engineer or equivalent) in complex successfully closed Technology sales cycles.

• A previous background of hands-on practical application within either Cloud Data and AI Automation Integration or Security to quickly build credible trust with client stakeholders.

• Solid experience of using agile best practices to successfully deliver in a way that’s both nimble and fast.

• Demonstrable success of communication and personal relationship development at all levels – from engineers to CIOs.

• Can demonstrate a natural bias towards self-motivation and initiative in addition to navigating data and people to find answers and present solutions.

Preferred Technical and Professional Expertise

• Experience working with a broad spectrum of technology solutions – Cloud Data & AI etc. (training in IBM’s products will be provided).

• Experience working in sales of software SaaS / IaaS / PaaS and/or Cloud .