Customer Success Manager - Brisbane

CSMs are responsible for use case identification and value realization for IBM Software Growth Offerings and IBM Cloud; architecting and co-creating Minimal Viable Products (MVP) alongside customer practitioners; driving increased usage and adoption for IBM Software Growth Offerings; guiding customer IT executives through the changes needed to unlock the full value of hybrid cloud; demonstrating value of IBM Software Growth Offerings to the customer; and identifying additional opportunities for adoption.

CSMs also activate early renewal conversations drive upsell and work with the renewal team to ensure execution of the renewal process. They focus on Individual Team and Department Operational Objectives. Influences Functional Strategy.

Your Role and Responsibilities
We are currently recruiting for a Customer Success Manager based in Brisbane.

Environment:
Professional knowledge of function business unit or country operations. Understand organizational resources priorities needs and policies.

Communication/Negotiation:
Guide other professionals. Adapt communications and approaches to conclude negotiations with various partners resulting in common agreements.

Problem Solving:
Analyze complex/new situations anticipate potential problems and future trends assess opportunities impacts and risks. Develop and implement solutions.

Contribution/Leadership:
Leads multi-functional teams or conducts special projects or manages department(s) (national or international). Has vision of functional or unit mission. Influences people and organizations including executive management when issues are complex/difficult and require considerable diplomacy.
Considerable latitude in responsibilities to define and decide on tools processes priorities and resources following general business unit directives. Recognized as an expert in their field. Often no precedent exists.

Impact on Business/Scope:
Accountable for projects or programs involving multi- functional country-wide or regional teams. Responsible for overall functional program success. Activities are subject to business measurements impact customer satisfaction and impact functional business unit or country costs or expenses.

“Offered on a permanent regular employment basis or on a fixed term hire 24 months basis”

Required Technical and Professional Expertise
As Above

Preferred Technical and Professional Expertise
As Above