Customer Success Manager

C.H. Robinson is seeking a dynamic Customer Success Manager to join our Managed Services division.

In this strategic role, you will drive profitability by managing account P&L, forecasting revenue, and designing innovative supply chain solutions. You will collaborate globally to align enterprise capabilities with customer goals, develop strategic plans, and lead initiatives to deliver exceptional value. As a trusted partner, you will build relationships with executive-level contacts while mentoring teams and fostering a culture of growth and continuous improvement.

Join us and make an impact in shaping the future of global logistics!

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Grow Profitably

• Manage the commercial growth and P&L including expense management and maintain monthly revenue projections and accurate allocations.
• Maintain accurate revenue projections and resource allocation.
• Create supply chain solutions using customer data and requirements.

Global Capabilities

• Align business functions to support the long-term strategic plans, maintains that strategy and participates in initiatives that drive continuous improvement
• Develop and execute a collaborative strategic plan.
• Advocate for project-based delivery models to meet customer expectations.

Customer Relationships

• Voice of the customer who champions from within TMC and the wider Robinson enterprise from start of the relationship to ongoing steady state
• Develop initiatives that drive productivity and innovation, leading those projects and resources along with customer expectations and requirements that are aligned with the global strategy
• Build and maintain strategic relationships with executive-level contacts.
• Align business functions globally to support the customer's strategic plan.
• Ensure operational excellence and serve as an escalation point.
• Understand industry and market trends and apply to customer strategy and business reviews.

Talent

• Provides leadership and mentoring to the teams; implementation, service delivery, carrier management, supply chain services.
• Promote a collaborative culture within the team and foster a mindset of growth and continuous improvement.
• Encourage continuous improvement within the team.

QUALIFICATIONS

• +6 years of professional experience in account management, specifically working with key, strategic clients
• Knowledge of Supply Chain and/or Logistics industry
• Proven ability to manage P&L and drive profitability
• Strong strategic thinking and alignment with customer goals
• Excellent customer-facing skills and relationship management
• Experience presenting to key decision makers, both internal and external
• Proven track record in consultative sales and managing customer expectations
• Strong negotiation, conflict resolution, and team leadership skills
• Values a diverse and inclusive work environment
• Ability to travel up to 25% (domestically and internationally)

WHAT WE OFFER

• Real opportunities to grow your talent in a fast-moving, global organization
• A fun, open, and inclusive workplace that encourages innovative thinking
• Possibility to develop your language skills in our multilingual offices
• Opportunities for professional growth with access to training platforms
• Comprehensive benefits: competitive salary and performance-based bonuses, travel allowance, life insurance, healthcare plan, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!