Customer Success Manager DACH (f/d/m)

A bunch of entrepreneurial dreamers, who really think they can create a better world. Does that sound too crazy?

Kenjo is an innovative HR Platform to make the lives of employees, teams, and HR better and easier. With Kenjo, HR teams can efficiently recruit candidates, manage everything from employee documents, on/off-boarding, time off, as well as employee pulse surveys and feedbacks to improve overall engagement. All this, so teams can have more time to focus on the most important asset of every company, its people.

💥Our vision is to improve the relationship between employees and employers.
💥Essentially make people get up in the morning looking forward to contributing to society

You will be the ears and eyes of our customers. You will consult and give full support to HR managers in their mission to digitize their department and help them to become a strategic partner.

Your main responsibilities are:

• Managing your own customer segment and strengthening relationships with our customers with the goal of increasing net retention.
• Support customers to roll out additional parts of the platform later and enable them to have the best possible impact by using Kenjo.
• Identifying upselling potential, supporting the implementation of upselling campaigns, and independently conducting customer programs (e.g. webinars)
• Renewing customer contracts using automated processes, creating quotes, and negotiating prices.
• Further develop, continuously test and rapidly execute onboarding, user education, support account management processes.
• Monitor and improve customer success KPIs, and work to make customer success processes and structures scalable.
• Owning the relationship with your customers and always having an eye on their interests.
• Gather feedback and user stories directly from our customers, consult with ideas to improve the product and work closely with the product and engineering team to constantly improve the product.

Thanks to you:

Your customers always use the tool in the best way. If you see an opportunity to extend the package or upgrade, you will be happy to help the customer understand all possibilities of the app. Our Product Team has always the latest info on how to make our software greater

To be successful at this position, we think you should:

• Be fully proficient in German & English (both mandatory)
• Have experience in the Customer Success or Account or Project Management area.
• You are a people-person and curious to fully understand your partners.
• You excel at communicating complex processes in a simple way.
• You strive to provide excellent user experiences and service to our customers.
• Coming from the HR industry is a big plus.
• Have work experience with HR tools in the past is a plus also. Knowing how to run complex software implementations is a great plus.
• Have a tech affinity and believe in the mission of improving the relationship of companies and their people.

Ok, that is not all, we also offer:

• Great office located in Kreuzberg with fruits, granola, drinks, and an awesome rooftop terrace
• Home office flexibility
• Kick-ass benefits!
• Lots of ownership and space to grow
• Challenging environment
• Frequent feedback
• Clear goal setting
• Team buildings and activities

__Our guiding principles:

🌟We are honest about who we are and convince customers through our vision & product
🌟Our values tell us how to make decisions on a daily basis. Excellence over quick and dirty, authenticity over fake it til you make it, generosity over stinginess.
🌟Results are important. They bring the resources which allow us to do what we are doing. We believe though that it’s worth nothing, if we don’t do it positively and treat each other with dignity, love, and respect.
🌟We truly believe in equal chances for everybody and think that diversity is one main strength of our team__