Customer Success Manager (Deployment)

ABOUT NEARA

Imagine preventing wildfires before they start or ensuring power grids stay resilient during extreme weather. That’s the real-world impact we create every day at Neara.

We build 3D physics-enabled digital twins of critical infrastructure networks that help utilities and infrastructure companies run scenarios assess risks and make smarter decisions that affect millions of lives.

We’re not just another tech company - we’re one of TIME’s 100 Most Influential Companies 2024. We're making tangible differences in communities worldwide. And we're backed by some of the world’s leading venture capital investors.

Our team is passionate brilliant and genuinely excited about solving problems that matter. We’ve built something special here: a culture where everyone owns our mission innovation thrives and great work gets recognised. And now we’re ready for our next chapter of growth.

As a Customer Success Manager you will join our Deployment team which is passionate about helping our clients to efficiently use and gain the most relevant results out of the Neara platform. Your role will involve collaborating closely with the entire deployment team as well as interacting with our Australia UK and US teams (product sales deployment and development teams). We are very transparent and the communication lines are open regardless of role or level allowing us to get things done quickly keeping in mind quality standards at all times.

You will be heavily involved in key projects that will drive actionable insights for our clients and work closely with the Deployment Manager to ensure project quality and timely delivery. Our training is fast-paced designed to bring you up to speed on our software along with our related processes. This position will require a large amount of self-directed learning on behalf of the candidate to be proficient in their understanding of the industry our products and the value it offers.

Some of the things you will contribute to:

• Project set-up and data ingestion

• Configuration or customisation required by the project scope

• Building the model and the respective deliverables required to complete the project

• Coordinate activity with the project team to meet deadlines and quality standards

• Testing and providing final QA/QC of project deliverables before a client is ready to go live

• Collaborate with the Customer Success Manager to ensure Neara’s system is implemented according to project specifications

• Reporting on project status to the project stakeholders

• Providing feedback and recommendations for improvements or resolving issues within Neara’s internal systems

• Maintaining open and professional communications with all Neara’s colleagues partners clients and vendors to ensure maximum customer satisfaction and business efficiency.

• Join customer meetings to demonstrate the implementation of the project

You will need to have:

• Fluent verbal and written communication skills in English

• Background in Mathematics Computer Science Geography or a related field

• Ability to break down problems systematically and develop practical solutions.

• Experience with data filtering matching and joining (e.g. using ETL processes)

• Patient and detail-oriented approach to routine tasks

Some attributes we highly regard:

• Self-motivated problem solver who can quickly get to the core of complex challenges.

• Coding skills or a demonstrable interest in development are highly regarded

• Experience with technical project delivery

• Experience with quality assurance processes

• Willingness to travel internationally (Australia UK US and India)

• Strong project management and stakeholder communication skills

• Interested in working with 3D data which is essential for our advanced spatial functions

• Eager to learn concepts from Mathematics Statistics Computer Science Electrical Engineering Physics Geographical Information Systems or similar fields to creatively tackle daily problems.

Some of the benefits we have on offer:

• Significant opportunity for career development and acceleration

• Have a voice in a cooperative team-driven environment

• Flexible hours and working arrangements

• Competitive salary

• 20 holiday days + 1 day birthday leave

• We have offices in Vilnius Lithuania and London UK. We also provide the option of working remotely.

• Office snacks

To apply please use the online application link below. Neara values diversity belonging and equal employment opportunities. We encourage individuals from all backgrounds to apply.  We will endeavour to give you an update on your application within 7-10 working days.

Please note that you will require current and unrestricted working rights to be considered for the role. Unfortunately we are not in a position to offer visa sponsorship at this time.

No agencies or third-party service providers please.

Questions? Email [email protected].