A Customer Success Manager Architect (CSM) career in IBM means a career where you're helping clients fully realise the value of their existing IBM products whilst growing their adoption of next-generation technologies from across IBMâs wider portfolio. It means being a trusted strategic advisor to some of the worldâs most transformational enterprises and culturally influential brands as they rely on your expertise and our technology to solve some of their hardest problems. Excellent onboarding and an industry leading learning culture will set you up for positive impact and success whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team youâll be surrounded by bright minds and keen co-creators â always willing to help and be helped â as you apply passion to work that will have a positive impact to the world around us.
A Customer Success Manager opportunity in IBM might be different to what youâre used to. In addition to the people and commercial skills often associated with this position an IBM CSM is also an Architect. Someone with a deep understanding of technical complexities - from initial architecture to implementation and deployment. A person who can quickly understand clientsâ hard-to-understand technology issue and communicate them back in an easy-to-understand way. With deep roots in a hands-on technological background and through different communication techniques youâll be able to showcase IBMâs solutions whilst clearly articulating our technology compatibilities with a clientâs stack via use-case identification solution architecture design and MVP builds. Using your technical expertise and a consultative style youâll quickly build credibility as a trusted advisor at all levels. To drive expansion and renewal growth youâll guide IT executives through the changes needed to realise the full value of expanding their adoption of IBMâs products. Weâre passionate about success. If this role is right for you then your achievements mean your career is flourishing and our clients are thriving. To help ensure this win-win outcome a âday-in-the lifeâ of this role may include but not be limited toâŚ
¡ Understanding clientsâ main challenges and becoming a trusted technical expert for their migration deployment and adoption of Hybrid Cloud and AI Growth offerings.
¡ Facilitating use case exploration and business framing workshops and creating client value realization models.
¡ Leading technical conversations that persuade clients to act based on requirements and value provided by IBMâs solutions.
¡ Creating post-deployment customer success plans that continually increase post-launch active user adoption of IBMâs products.
¡ Students from E-Schools with a Bachelor's/Master's degree in an Computer Science Engineering discipline.
¡ Strong technical aptitude and a passion for technology demonstrated through academic achievements and relevant projects.
¡ Strong affinity for technology and self-driven ability to build a deep level of technical skills.
¡ Understanding in Microservices Architecture and should be able to deploy apps in Kubernetes and troubleshoot deployments advising clients on best practices
¡ Flair for Experiential selling to be able to co-create with hands-on selling methods such as: demos custom demos Proofs of concept Minimum Viable Products (MVPs) or other technical proofs
¡ Excellent communication skills both written and verbal with the ability to explain complex technical concepts to non-technical audiences.
¡ Collaborative mindset eager to work within cross-functional teams and contribute to a dynamic and fast-paced environment.
¡ Customer-centric approach with a keen understanding of how technology can address real-world business challenges.
¡ Familiarity with IBM's product offerings and technology landscape is a plus.