Customer Success Manager LATAM

Company Description

Dailymotion is more than a video app, it's a visual conversation in motion, based on a unique algorithm designed to broaden users' horizons. Dailymotion brings nuance to the debates that animate young people and puts listening, discovery, and kindness back at the heart of interactions to help build a better and safer Internet.

Dailymotion is also "Dailymotion for Enterprise", a video hosting and broadcasting solution for professionals in all sectors; and "Dailymotion Advertising", a powerful, proprietary video advertising platform, offering a high-quality, secure environment for brands.

Our team is made up of 400 people in France, New York, and Singapore, all united by the same ambition: to visibly shake up the global video platform ecosystem.

Job Description

The Sales Marketing and Customer Success team at Dailymotion aims to be the subject matter experts to convince brands to partner with Dailymotion. We are looking for a Customer Success Manager who is highly motivated and has a hunger to develop media and advertising knowledge.
You will need to be passionate about understanding business drivers for performance and different Dailymotion offerings available to our advertisers. You will be engaging with internal and external stakeholders to transfer Dailymotion offerings into actionable recommendations. You play a key role in helping to grow the North American business by transferring data and insights to recommendations through a storytelling process. You will need to possess strong analytical ability with the ability to be a self-starter to find solutions with minimal guidance. 

Responsibilities
Serve as a key player in delivering proactive offerings using Dailymotion’s data and insights resources by owning tasks and leveraging Data & Insights and AdOps teams. You will also be responsible for developing strategic plans for different advertisers. This includes, but is not limited to, the following:

• Collaborate with the Sales team to process, respond to and present RFPs, working closely with AdOps and Sales Marketing
• Serve as the primary post-sale POC for clients in a designated book of business
• Monitor and influence campaign delivery, troubleshoot and escalate delivery issues to AdOps team when needed
• Collaborate with AdOps to provide optimization for campaigns
• Create, manage, and deliver ongoing Excel reporting for key accounts
• Oversee I/O processing, campaign setup and creative submission from clients
• Build and manage media plans for all live campaigns
• Collaborate with Business Analytics to conduct in-depth data analysis and develop actionable insights/recommendations for future campaigns
• Partner with Business Analytics and Sales Marketing to develop and provide strategic insights, campaign wrap-ups and/or quarterly business reviews to clients
• Work cross-functionally with internal stakeholders to analyze opportunities for key accounts and drive strategic optimizations
• Expand and develop client relationships to build and maintain deep-level partnerships
• Focus on client retention, growth, renewal, and client satisfaction

Qualifications

• Strong interest and 2-4 years of experience in digital advertising 
• Strong English level and multicultural understanding is required.
• Excellent organizational, interpersonal, and communication (written and verbal) skills
• Solid computer skills including intermediate knowledge of spreadsheets (MS Excel), word processing (MS Word), and MS PowerPoint 
• Strong attention to detail and organizational skills; ability to contribute to process improvement, inventing and simplifying within existing processes
• Ability to handle multiple priorities
• Strong analytical skills
• Problem identifier and problem solver
• Ability to function equally well independently and as part of a team

Additional Information

At Dailymotion, we empower candidates to take action. If this job sounds like a great opportunity for you, be confident in your skills, we are always happy to meet you! If needed, we can accommodate our recruitment process for your special abilities.

• Location: Remote (Colombia-based)
• Start Date: Upon availability

🔍Want to learn more about us:

• Dailymotion.com
• New-York office - BuiltIn
• Offices in France - Welcome to the Jungle
• Our articles