Customer Success Operations Manager

About Haus

Haus is a first of its kind decision science platform for the new digital privacy paradigm where data sharing and PII is restricted. Haus uses frontier causal inference based econometric models to run experiments and help brands understand how the actions they take in marketing, pricing and promotions impact the bottom line. Our team is comprised of former product managers, economists and engineers from Google, Netflix, Amazon and Meta who saw how costly it is to support high-quality decision science tooling and incrementality testing. Our mission is to make this technology available to all businesses, where all the heavy lifting of experiment design, data cleaning, and analysis/insights are taken care of for you. Haus is working with well known brands like FanDuel, Sonos, and Hims & Hers, and has seen more than 30x ROI by running experiments and helping brands make more profitable decisions. We are backed by top VCs like Insight Partners, 01 Advisors, Baseline Ventures, and Haystack.

What you'll do

As an Operations Manager, you will be responsible for driving program management and operational excellence across the Customer Success team and with our cross functional partners in science. You will be responsible for creating standard operating procedures (SOPs) and rules of engagement for CSMs at Haus, including producing training videos and collateral to help enable the Customer Success team at Haus. You are an operational guru and have strong attention to detail.

Roles & responsibilities will include:

• Identify automation and efficiency improvements, and work with cross-functional teams at Haus to drive these initiatives to completion
• Own documentation around CS operations and ensure it’s maintained and up to dateEstablish processes and playbooks to improve and help scale CS operations and ensure standardization across the team
• Lead program management between Customer Success and our internal Science / Data Operations team

Qualifications

• 3+ years of experience in Technical Program Management, Customer Success or Project Management
• Detail-oriented and an ability to work under pressure and within deadlines
• Demonstrated track record in an early-stage company or highly ambiguous environment where you need to juggle multiple projects at once
• Understanding of paid marketing and/or analytics is a plus
• Ability to communicate with both technical and non-technical audiences
• Scrappy and resourceful, and willing to fill any gaps necessary to keep our customers happy.

What we offer

• Competitive salary and startup equity
• Top of the line health, dental, and vision insurance
• 401k plan
• Provide you with the tools and resources you need to be productive (new laptop, equipment, you name it)

Haus is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.