Customer Success Operations Manager (f/m/d)

We are seeking a detail-oriented and a motivated Customer Success Operations Manager with exceptional analytical, process design, and project management abilities to join our team. You will take on full responsibility of projects for our Customer Success Organization, creating a world-class experience for our prospects, customers, and employees. You will own and evolve all integrations to our Customer Success Software, Gainsight (incl. Gainsight API, Salesforce, Zendesk, Productboard, S3 Buckets, etc.). You will set up and optimize automated processes and workflows based on data, allowing our Customer Success Organization to make our customers get the most out of LeanIX. Grow in your role as part of an experienced Revenue Operations team in one of Europe’s most successful and fastest growing SaaS scaleups.

Customer Success Operations Manager - Technical Integrations 
connected remote or based close to Boston, Bonn, Munich or Amsterdam

WHAT IS WAITING FOR YOU?

• Own and evolve the customer success technology stack (e.g., Gainsight, Salesforce, Zendesk)
• Manage technical Gainsight integrations such as Gainsight API, Salesforce, Zendesk, Productboard, and S3 Buckets
• Set up and manage new integrations to Gainsight
• Lead global customer success operations projects and become the Business Partner for Customer Support & Customer Success Engineering
• Analyze customer and usage data to support strategic decision-making
• Develop, maintain, and improve scalable and automated customer success processes

WHAT ARE WE LOOKING FOR?

• Bachelor’s degree required, Master’s degree is an advantage
• 1-2 years’ experience with Gainsight and Zendesk administration (or equivalent)
• Solid understanding of APIs, Python and Azure is a must
• Strong analytical skills (e.g., Excel) and experience with reporting and data analysis required
• At least 2 years’ experience with customer success reporting, automation workflows, process optimization, and project management is a must
• Executing capabilities, results-focused approach, analytical problem-solving skills, adaptability, inquisitiveness, and an entrepreneurial approach