Customer Success Specialist

About the Role

The Client Success Specialist role is a great opportunity to demonstrate your relationship management and sales skills by being the main point of contact for our highest-value restaurant partners.

This role focuses on post-sales of Small-to-Medium Sized Business, upselling marketing products to grow revenue, maintaining operational quality, and maximizing business retention.

Account Managers are critical to retaining our highest-value accounts, ensuring new partners are successful on our platform, and consulting partners that have the potential to grow.

What You'll Do

• Manage a book of business of UberEats restaurant partners
• Establish and proactively maintain communication channels with merchant partners via email, phone, and face-to-face meetings
• Upsell merchants on marketing products (ads, promotions, etc)
• Build processes and standardize best-practices within merchant success and your territory
• Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
• Track merchant KPI and OKR to understand their success, issues, or opportunities and conduct regular business reviews
• KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
• Excel in hands-on vendor management and training of new merchant features or products
• Act as an ambassador of Uber Eats' mission, brand, and product

Basic Qualifications

• At least 1 year of experience in sales, operations, account management, or similar functions

Preferred Qualifications

• Proficiency using Excel, Google Sheets, Tableau, Python, or other similar data tools
• Data proficiency: being able to take commercial data and making it digestible to our merchant partners (charts, graphs, and other visuals)
• Experience upselling promotional products and ads
• Excellent communication
• Strong critical thinking ability
• Cold-calling and effective outreach strategies
• E-commerce or marketplace experience
• Outstanding work ethic and attention to detail

For San Francisco, CA-based roles: The base hourly rate range for this role is USD$35.58 per hour - USD$37.50 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.