Customer Success Specialist

Description

Artlist is where the creative arts meet technology. If there’s one thing we all have in common, it’s a love of music and film, which is why we build innovative products to help global brands and individual creators make amazing videos.

We do this by giving them the best music, footage, sound effects, and templates around. We also revolutionized the industry with a radical new music licensing model that has since become the global standard.

Artlist is now the go-to platform for over 26M users worldwide. They range from top-tier global brands like Google, Apple, Amazon, Microsoft, and Calvin Klein to social creators, video editors, and more.

Our products:

• Artlist: an all-in-one platform for video creation, including high-quality and curated royalty-free music, SFX, footage, templates, plugins, and more. 
• Motion Array: the ultimate destination for creators, including high-quality video templates by the world’s top motion designers, presets, plugins, music, SFX, stock footage, graphics for design, motion graphics, and stock photos.

We’re seeking a full-time Customer Success Specialist to join our vibrant Support team in Tel Aviv!

Wake up for this:

• Help content creators from all over the world through online support
• Become a master of our products, music and film licensing, web troubleshooting and more
• Use your own creativity to offer solutions
• Collaborate with A&R, Music, Creative, Footage and other departments within the company

Requirements

• 2+ years experience in a technical support role in customer service 
• Strong English speaker with excellent communication skills
• Versatile, self-motivated, can offer creative solutions and a fast learner with a curious mind
• Somebody who is comfortable to challenge the status quo and take ownership of driving change initiatives 
• An expressive and descriptive writer 
• Demonstrated experience in video creation, video editing with experience using third party plugins and assets to create content 
• Great investigation skills, independent approach to troubleshooting and solving problems