Customer Success Specialist- Location Quebec

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About Us

Kyriba is a global leader in liquidity performance that empowers CFOs, Treasurers and IT leaders to connect, protect, forecast and optimize their liquidity. As a secure and scalable SaaS solution, Kyriba brings intelligence and financial automation that enables companies and banks of all sizes to improve their financial performance and increase operational efficiency. Kyriba’s real-time data and AI-empowered tools empower its 3,000 customers worldwide to quantify exposures, project cash and liquidity, and take action to protect balance sheets, income statements and cash flows. Kyriba manages more than 3.5 billion bank transactions and $15 trillion in payments annually and gives customers complete visibility and actionability, so they can optimize and fully harness liquidity across the enterprise and outperform their business strategy. For more information, visit www.kyriba.com.

About The Role:
As the Customer Success Specialist within the Partner success team, you are responsible for implementing and supporting ongoing partner engagements, directing strategic resources and operational support to our partner global ecosystem,
The Customer Success Specialist is to be the key contact for supporting and resolving queries for operational issues focusing on Kyriba to ensure that partner queries are resolved in a clear, concise, and timely manner by the appropriate team.

Essential Duties and Responsibilities:
Partner Development

• Troubleshoot issues and provide direction to partners in a time-sensitive environment with a focus on providing superior service

• Participates in development opportunities above and beyond standard training to enable partner resources/practices.

• Supports partners needs through both formal and informal processes and programs.

• Develops and delivers value-added services.

• Identifies and communicates any partner resourcing risks, and otherwise ensures accountability from partners to Kyriba client success.

• Understanding partner issues, coordinating with the different teams responsible to ensure

• reactivity, follow-up and problem resolution

Project Administration Governance

• Oversee delivery and client acceptance of partner implementations.

• Manage account and partner escalations, and facilitate meetings where needed, articulate issues and resolution options clearly.

• Interact with internal organizations (sales, Kyriba Academy, product, marketing, support, client success) to ensure continuity between the organizations on behalf of the partner.

• Effectively apply Kyriba methodology and enforces implementation standards.

• Proactively identify, assess, and mitigate risks during bid development and project execution.

• Effectively communicate the Kyriba methodology and unique business value for partner success.

Product Expertise

• Possesses an understanding of Kyriba modules capabilities and constraints, including Kyriba connectivity offerings.

• Maintains awareness of new and emerging capabilities and the potential application on client engagements.

• Transfers knowledge contributing to the mentoring and on the job training of partner success internal resources.

Education, Experience and Skills:

• 2+ years of experience in Professional Services, Support or Consulting, ideally in the treasury/financial systems space.

• Degree in Business or Finance or relevant work experience. Effective communication skills, both verbal and written.

• Excellent time management skills as multiple partner issues will be managed simultaneously.