Customer Success Specialist (Petfinder)

We're a leader in the pet care industry, which means we're not only ahead in volume, profit and market share, but our associates dare to Stand Taller. We innovate new products, impart new agilities into existing processes, constantly advance pet nutrition, and always pay it forward in the form of service for our communities and families. Are you up for the dare?

This position is not eligible for Visa Sponsorship.

Position Summary

At Nestle Purina, we believe pets and people are better together. As a leader in pet nutrition, our focus is bridging physical and digital experiences through agile ways of working, calculated risk-taking, and a data-driven mindset. Our New Business Models team consists of technical pioneers that design, build, and maintain groundbreaking technologies and product innovations that are transforming the lives of pets and their owners. With a digital ecosystem that includes high growth digital products like Petfinder, the number one pet adoption platform helping millions of pets find their forever homes; or Petivity, Purina's new IoT brand that allows pet owners to proactively monitor their pets' health through connected devices; or Just Right personalized pet food where customization allows you to support your pets' health and unique needs; we continue to focus our efforts on forward-thinking and revolutionary technologies. What emerging digital technology will you add to the mix?

As a Customer Success Specialist on the Member Engagement Team for Petfinder.com, you will partner with shelter and rescue operators, to help them get their pets adopted. You will be a key resource for animal welfare professionals and volunteers, ensuring they use Petfinder to its fullest potential and unlocking insights to help pets find homes.

• Knowledge of newly released tools and features to assist members in learning benefits of site enhancements
• Use Salesforce to track member engagement, capture interactions with members, document & close tickets, and provide best-in-class support
• Create and deploy support materials
• Develop relationships with members that have lapsed membership
• Conduct quality assurance testing on feature launches/updates
• Analyze interactions, report out, and provide guidance to product marketing and development teams
• Act as a backup to Member Onboarding and Quality Specialist: review, investigate, and follow up on Terms of Service reports and violations

Requirements

• Bachelor's degree from an accredited institution
• 3+ years of professional experience with 2+ years of that experience in administrative or industry related function
• 1+ years of working, volunteering, or supporting an animal welfare organization

Other

• Experience with Salesforce Service Cloud, Power BI, Advanced Excel skills, or Windows 10 is preferred
• Pet Welfare experience is preferred

REQUISITION ID:

222350

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestle. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestle seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestle home.

The Nestle Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [email protected] or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.