Customer Success Specialist

Customer Success Specialist - Early-Stage Start-Up Opportunity Are you ready to join an exciting early-stage start-up that detects active data breaches and protects businesses? Be part of a team that’s revolutionizing data security through AI-driven solutions. Our innovative platform focuses on data access governance and security, ensuring the right people have access to the right data at the right time. By utilizing advanced features like classification, granular access control, and attack detection, we minimize risks, enhance compliance, and prioritize remediation for maximum protection. If you're passionate about shaping the future of cloud security in a fast-paced, learning-driven environment, this is the opportunity for you! What We Offer ● Fast Learning & Mentorship: Work with a dynamic team of innovators in a supportive environment. ● Competitive Compensation: Includes a strong base salary and early-stage stock benefits. ● Comprehensive Benefits: o Medical, dental, and vision coverage. o FSA and HSA options (for high-deductible plans). o Access to OneMedical and HealthAdvocate services. o Life Insurance and AD&D Insurance. ● Retirement Plan: 401(k) with a 3% company contribution, regardless of employee contribution. ● Paid Time Off: 15 days of PTO annually, with room to grow. ● Team-Building Events: Regular events such as happy hours, holiday celebrations, and more to foster collaboration and fun. What You’ll Do ● Act as a trusted technical advisor, guiding customers from onboarding to expansion to ensure successful adoption and measurable value. ● Build strong relationships with key stakeholders to drive engagement, uncover new use cases, and influence long-term retention. ● Collaborate cross-functionally as the voice of the customer, providing actionable feedback to Sales, Product, and Engineering. ● Monitor account health, track success metrics, and proactively address risks using Customer Success tools. ● Mentor and support peers to strengthen the overall customer experience function. What We’re Looking For ● A minimum of 3 years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure, and basic administration in at least one of the three major cloud providers (AWS, Azure or GCP).(e.g., cloud networking, data and compute assets, IAM and permissions, etc.). ● Previous experience in a technical sales role, such as Customer Success, Sales Engineering, or Solutions Architect, in the areas of data security, DLP (Data Loss Prevention and DSPM/CSPM (Cloud Security Posture Management) ● Proficiency in programming or scripting languages, as well as familiarity with APIs and web services. ● Strong SQL skills, experience with scripting languages (e.g., Python), and hands-on experience with Terraform ● A solid understanding of data storage types, relational databases, and data stores of every kind, structured |unstructured ● Fundamental cloud network and database experience. ● Results-oriented mindset and the ability to excel in a hyper-growth startup environment. ● Previous experience in a customer-facing technical role within a software company and ability to manage customer relationships, including onboarding, renewal, and expansion. ● Strong problem-solving abilities, including breaking down complex challenges into manageable parts and effectively communicating problem statements and solutions to others. ● Self-motivated and capable of working independently, tackling complex problems, and completing tasks with limited documentation. Bonus Points for one or more of the following certifications ● AWS Solution Architect - Associate or Professional ● AWS Certified Security - Associate or Specialty ● AWS Certified Data Engineer - Associate ● AWS Certified SysOps Administrator - Associate ● AWS Certified DevOps Engineer - Associate or Professional ● Google Professional Cloud Security Engineer ● Microsoft Certified: Azure Fundamentals ● Microsoft Certified Azure Security Engineer Associate ● Certified Cloud Security Professional (CCSP) (https://www.isc2.org/certifications/ccsp) Ready to make a significant impact in the world of data security? Apply now and help protect sensitive data worldwide! Job Type: Full-time Benefits: • 401(k) • 401(k) 3% Match • Dental insurance • Health insurance • Paid time off • Vision insurance Experience: • Cloud security: 3 years (Required) • Sales Engineering: 3 years (Required) Work Location: In person