Customer Support Associate

Customer Support Associate

Job Description Summary Recover functional and technical Incidents and Requests or escalate them to resolver groups within Amadeus or to Third Parties involved in the service provided.

Common accountabilities:

• Works autonomously within defined processes and procedures or methodologies, takes standard decisions and may support the development of solutions to complex problems of a recurring nature.

• Receives instruction, guidance, and direction from more senior level roles or supervisors, with regular monitoring on the status of the assignments.

• May have relevant education or equivalent work experience and has the required technical and functional skills and basic knowledge of the business.

Specific accountabilities:

• Respond to Amadeus customers' questions concerning Amadeus Products and Solutions (functionality, application, interactions between different solution components).

• Acknowledge, investigate, and when possible resolve incidents within service levels using knowledge solutions.

• Escalate incidents outside the scope of team competencies to 2nd level resolver groups within Amadeus or to external service providers and follow-up.

• Provide Amadeus customers with updates on the status of critical problems.

• Suggest improvements to Knowledge Solutions database.

Qualifications:

• Proficiency in English and German languages is required.

• Relevant education or equivalent work experience.

• Technical and functional skills and basic knowledge of the business.

Ready to make a difference? Apply today and join us in shaping the future of sales at Amadeus!

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