Customer Support Associate (m/f/d)

About Us
AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.
Join us in shaping the future of software technology!

To support us on our mission, we are looking for a talented and highly ambitious Customer Support Associate. In this role you are responsible for providing quick and competent technical assistance for our remote access software. You must have a technical understanding and be able to communicate effectively to understand the problem and explain its solution. The goal is to create value for clients that will help preserve our reputation and drive our business forward.

• Partner with our customers to effectively resolve technical issues through different communication channels
• Develop best practices for recurring problems, together with your team
• Collaborate within and outside of your team to support broader business objectives
• Support our sales and business development team
• Advise the customer about our product taking into account their business requirements
• Customer-centric mindset with a passion for delivering exceptional service

Basic Qualifications:

• Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal  
• First work experience in a customer contact-centred area
• Ability to see things from the end user perspective 
• Basic knowledge in at least one operating system (Windows, macOS, Linux, Android, iOS)
• Fluency in English is mandatory, and fluency in Italian, French or German is preferred

Preferred Skills and Experience:

• Problem solving skills, hands-on mentality, and a positive attitude towards challenges
• You are friendly, well-structured, and analytical. You don't just want to make our customers happy; you want to see them succeed!
• Previous engagement in Hardware, Software, or IT Fields 

What we offer:

• Flexible working hours
• Potential for personal and professional development
• A fun, creative and supportive team
• Be part of a fast growing company with a lot of opportunity for advancement

Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere? Apply now! Your contact person is Minh Anh Cao, Talent Acquisition Specialist.