Customer Support / Operations Representative 1

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As a Customer Support & Operations Representative at Sodexo, you will provide exceptional service in a high-profile corporate environment in Rahway, NJ. Your role will involve delivering personalized, white-glove service across various locations on the client's campus. You'll excel in face-to-face interactions, email, and phone communications, ensuring a seamless experience for clients and customers. If you're personable, proactive, and thrive in a dynamic, client-focused environment, join Sodexo and make a daily impact in a prestigious setting. Be part of a team where you can contribute with purpose and grow in your career.

SodexoMagic

SodexoMagic is the joint venture partnership between NBA Hall of Famer, Earvin "Magic" Johnson, and Sodexo. As a certified minority company, we deliver food, facilities management and integrated services to corporations, healthcare facilities, K-12 schools, colleges and universities and aviation lounges. This strategic alliance between Magic Johnson Enterprises and Sodexo, Inc., enables us to deliver creative solutions to our clients along with our local partners throughout the communities we serve.

What You'll Do

• Serve as the primary point of contact for employees, contractors, and visitors, providing a welcoming and hospitable experience.
• Offer guidance on the site and local area, including directions to locations and parking areas.
• Address client inquiries and issues promptly, applying strong problem-solving skills for effective resolution.
• Support planning and execution of campus events, ensuring smooth coordination and support.
• Maintain professional communication via Salesforce and manage building signage and other communications.
• Collaborate with the Community Manager Team and assist colleagues during peak periods to promote a cooperative team environment.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Confidence and strong interpersonal skills, enabling you to build meaningful relationships and communicate effectively.
• A passion for delivering exceptional customer service and consistently exceeding expectations.
• Attention to detail and a commitment to maintaining high standards in every task and interaction.
• Comfort with technology, including proficiency in computers and various software tools to support your role.
• A proactive mindset, always seeking opportunities to enhance the customer experience.
• Flexibility and adaptability, thriving in dynamic environments and collaborating well with others.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - High School Diploma or GED or equivalent experience