Customer Support Representative

Come Be Part of a Mission that Matters!

• Elevate customer satisfaction by delivering excellent and lively customer service.
• Be the first point of contact, handling customer inquiries via phone, email, and chat with a smile.
• Prioritize and escalate customer issues to meet and exceed their needs.
• Master the art of handling customer questions and troubleshooting with a positive attitude.
• Contribute to achieving KPIs, making every success a team victory.
• Assist customers with invoice questions, closing orders, and processing payments with flair.
• Become a NEOGEN expert, knowing our people, products, and services inside out.
• Resolve customer inquiries and problems independently, showcasing your expertise.
• Take ownership of processing orders and returns, ensuring a seamless experience.
• Actively participate in team huddles, meetings, and continuous education with an infectious enthusiasm.
• Embrace other tasks as assigned, turning challenges into opportunities for growth.

To thrive in this role, you must:

• Possess stellar phone skills, spreading joy with outstanding customer service.
• Have strong interpersonal and communication (verbal & written) skills.
• Be proficient in the Microsoft Office suite.
• Experience with Salesforce is a plus but not required.
• Animal industry experience a major plus, but it's not a requirement.

Education and Experience:

• High school diploma or equivalent required.

WHO IS NEOGEN:

Neogen is home to the largest genomic operation in the world! Our worldwide genomics operations deliver innovative, affordable DNA testing for the discovery and commercial application of genomic advances that enhance the safety and abundance of life. Our genomics tools are used by farmers and ranchers, and veterinary practitioners, to provide the best animal care possible, as well as enhance breeding programs.

Neogen’s culture combines stability with a deep belief in providing professional and personal growth. Our Pillars of Trust — the principles that guide our everyday decision-making, include Openness, Honesty, Credibility, Respect, and Service. It’s our belief in these characteristics that provides a consistent, happy and healthy work environment for our employees.