Customer Support Representative

• Provide software support and troubleshoot basic technical issues.
• Respond to all client questions and issues in a quick and comprehensive manner.
• Escalate technical issues to the relevant internal teams. 
• Communicate and solve issues with cross functional teams by phone, email, video chat.
• Work on specific projects as needed.

• Exceptional team player with the ability to relate and care for customers.
• Excellent verbal and written communication skills.
• High energy, positive, and can-do attitude.
• High intellect, quick to learn and eager to excel.
• Comfortable in a fast paced, high-growth start-up environment.
• Bachelor’s degree or equivalent.

WHAT WE OFFER

• Compensation: $50,000 - $60,000 annually
• Opportunity: Have a major impact at a fast-growing startup that is revolutionizing the FinTech industry
• Team Culture: A collegial, collaborative, fun work environment with frequent team events
• Equity: All new hires are eligible for equity grant participation
• Healthcare: Comprehensive & affordable insurance benefits with a variety of plan options
• Retirement: 401(k) with employer match & employer-sponsored access to a retirement advisor
• Family Benefits: Paid parental leave & reimbursement program for family planning services (such as fertility treatments, adoption, or surrogacy
• Professional Development: Sponsored learning & development program (to cover classes, certifications, and more!)
• Food Perks: Fully stocked kitchen & lunch reimbursement program
• Work Flexibility: A hybrid office work model (In-Office Tues/Weds/Thurs and WFH Mon/Fri) & generous PTO day

Pontera is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.