Customer Support Representative

We believe in driving innovation in the telecommunication and customer service industry by prioritizing customer satisfaction and experience. Our track record for providing our customers with excellent customer service and sales support has allowed us to expand our operations and increase our new customers. We are looking to bring on a new ICustomer Support Representative to help manage and generate customer sales orders for the services we provide. The Customer Support Representative will be responsible for managing local customer accounts, troubleshooting current services, running speed tests and overseeing sales operations. The Customer Support Representative will also work closely with senior management to ensure productivity goals are met. The Customer Support Representative will also be able to present services to customers, qualify their needs and educate customers on potentially offerings they didn't know were available to them due to new tower builds in the area. In this role we will provide training and guidance on sales and support strategies. Customer Support Representative Responsibilities: • Build relationships with customers to help them improve their services and accessibility • As the Customer Support Representative, train on supporting customers, closing sales deals and answering customers questions about products and services in detail • Interact with customers to discuss their services and the products they have, where they feel they are lacking and areas of improvement so we can best help them • Participate in all team meetings to boost productivity, business performance and profitability • Work closely with sales and customer service departments to ensure daily business runs smoothly Customer Support RepresentativeQualifications: • Experience in a customer service, sales, retail, or customer facing position • Ability to assist customers in any situation with professionalism • Individuals excited to get their foot in the door in a business career • Ability to problem solve/come up with effective solutions on the spot • Strong communication/interpersonal skills • Ability to commute to office regularly during work week Job Type: Full-time Pay: $49,000.00 - $56,000.00 per year Shift: • Day shift • Evening shift • Morning shift Work Location: On the road