Customer Support Representative (Manufacturing)

This a fully onsite role in Chicago, IL. Start Date:ASAP Schedule: Monday - Friday | 9:00am - 5:00pm (flexible) Location: onsite in River West, Chicago Duration: Direct Hire Compensation: $55,000 - $60,000 salary, plus comprehensive benefits (this is not a commission-based role) Our client, a Chicago-based manufacturer, seeks a Customer Support Representative to join their team! This role will support all facets of customer interaction (inside sales) and work closely with the sales and manufacturing teams. RESPONSIBILITIES: • Field all incoming calls and emails. • Answer questions and provide technical support. • Generate price quotes and job bids when needed. • Process incoming customer orders. • Work closely with the shop floor to meet delivery requirements. • Resolve any installation or after-sales issues. CANDIDATE PROFILE: • Bachelor’s degree in a business or technical field. • Experience in a technical sales environment. • Proficient in MS Office. • Strong verbal and written communication skills. • Proven track record of success in school and work environments. • Ability to prioritize multiple tasks and put the customer first. #INDHP City Staffing is committed to diversity, equity, and inclusion (DEI) in all aspects of our business. As a women-owned and operated business, WBE certified, we recognize the importance of creating an inclusive and welcoming work environment for all individuals regardless of age, race, creed, color, national origin, sex, ability, marital status, gender identity and/or expression, or sexual orientation. By submitting your resume to City Staffing, you are agreeing to receive text messages about employment opportunities. Reply with STOP to stop receiving messages. Message & Data rates may apply. Job Type: Full-time Pay: $55,000.00 - $60,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Vision insurance Education: • Bachelor's (Required) Experience: • Customer support: 3 years (Required) • Technical support: 1 year (Required) • Pricing: 1 year (Required) • Inside sales: 1 year (Preferred) • Order entry: 2 years (Required) • Manufacturing facility: 1 year (Preferred) • ERP systems: 1 year (Required) Ability to Commute: • Chicago, IL 60642 (Required) Work Location: In person