Customer Support Specialist

Description Responsible for serving customers by answering inquires, resolving problems, fulfilling requests, and maintaining current and accurate information in all databases. Maintaining an organized department environment and permanently updating processes and customer online support tools. Responsibilities include: • Engage customer inquiries via phone, and other online mediums for support and initial product questions. Initiate ticketing of issues. • Interface with the inside sales team to pass along and engage new customers • Resolve computer, software and networking issues related to product installation, training and ongoing usage • Provide customer training on Jazz Imaging Hardware and Software products via phone or remote online interface • Support shipping and customer returns • Contribute to creation/modification in customer support documentation and procedures • Contributes to overall Sales and Support Targets along with individual goals • Performs a variety of special projects as needed Qualifications • Knowledge of Microsoft Window 7, 8, 10 operating systems • Technical networking knowledge • Prior Medical Device/Dental product knowledge a plus Critical Skill: • Proficient in Microsoft office • Knowledgeable in Salesforce.com (CRM), and other data entry applications • Ability to multitask • Time management • Strong communication skills • Positive attitude and approachable • Courageous and quick on his/her feet • Detail oriented • Presentation skills • Problem-solver • Team player • Handles stress and maintains composure with little supervision Job Type: Full-time Pay: $23.00 - $30.00 per hour Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Retirement plan • Vision insurance Schedule: • 8 hour shift • Monday to Friday Work Location: In person