Customer Support Specialist

About The Position
Join Lusha, where culture isn't just a label-it's our DNA. We're dreamers, innovators, and learners, driven by simplicity, collaboration, and trust. At Lusha, every voice matters, and together, we shape a company we're proud of. Ready to be part of something truly unique? Join us and let's grow better together.
As a Lusha employee, you'll empower B2B sales professionals globally to unlock lucrative revenue opportunities and drive sustainable growth. With over 1 million users and a database of 200+ million entries, your contributions will directly impact our customers, revolutionizing the way they approach sales and positioning them for long-term success in a competitive marketplace. With 40,000 new signups benefiting from our dynamic platform each month, your role is crucial in continuing to enhance and expand our offerings. You'll help deliver exceptional value to our growing user community, ensuring they have the best tools at their disposal to succeed in a competitive marketplace.
We're looking for a talented and dedicated Customer Support Specialist to join our team for a maternity leave replacement (1 year position). In this role, you will serve as the primary point of contact for our customers, delivering a personalized and informative support experience by leveraging your deep knowledge of our products.
Where does this role fit in our vision?
Every role at our company is designed with a clear purpose-to integrate collective efforts into our shared success, functioning as pieces of a collective brain.
How you'll shape the future of B2B sales

• Serve as the first point of contact for customers' inquiries or technical issues with our products or services via live chat and email.
• Resolve basic and complex issues in various product areas, requiring highly customized responses and advanced troubleshooting skills.
• Collaborate with Support, CSM, Sales, and other departments.
• Identify and analyze customer pain points, feature requests, or other feedback to share with our Product and Engineering teams.
• Monitor Jira reports and team communications to enhance service quality and uphold high standards.
• Identify and escalate complex technical issues to our Solution Engineers.
• Maintaining a positive and professional attitude when interacting with customers ensures a flawless customer experience.

Requirements
Here's what we need from you

• 2 years of experience in technical support or customer service role is a must
• SAAS company background is a must
• Experience with Jira is a must
• Exceptional communication and presentation skills
• A star in investigating unexpected technical issues and determining the cause
• Ability to effectively prioritize tasks and manage time, even under high-pressure situations
• Attention to detail, highly organized.
• Proactive mindset
• Ability to work under pressure
• Customers obsessed with a "can do" approach
• A quick learner and adaptable
• Willingness to work in a fast-paced environment

*Monday - Friday
How will you innovate? How will you learn?
As a growth-stage company constantly evolving, you'll find opportunities to tackle unique projects and initiatives while being part of a thriving company that has evolved from its startup roots. You'll play a crucial role in our journey, with plenty of room to grow professionally. As we move forward, you'll have a stake in our success, sharing in the rewards as we expand and innovate together, continuously learning along the way.
Why Lusha? It's simple
Established in 2016 by Assaf Eisenstein and Yoni Tserruya, Lusha's dream is to revolutionize the B2B sales landscape. With significant investments totaling $240 million, we've transitioned from our bootstrap origins to unicorn status with a value estimation of $1.5 billion. This journey reflects our unwavering commitment to innovation and excellence as we continuously set new standards in the industry. Trusted by industry giants like Zendesk, Google, and Yotpo, Lusha is the go-to resource for sales intelligence, having started as a profitable bootstrap company and survived solely on profits for 4.5 years. Join us and experience a career journey as distinct and dynamic as you are.