Customer Support Specialist (Contractor)

Company Description

Easygenerator isn’t just a company, it’s a rocketship to your career!
We’re a dynamic Dutch powerhouse transforming the e-learning landscape. Our award-winning authoring tool is a game-changer, embraced by 50,000+ innovators in over 150 countries, including giants like Kellogg’s, T-Mobile, and Walmart. Imagine being part of a team that's reshaping how knowledge is shared globally!
At Easygenerator, we thrive on challenges, own our successes, deliver excellence and indulge in a bit of experimentation. With five core locations worldwide, Easygenerator is growing quickly and we believe that our success comes from our people.

Job Description

We're on the lookout for a dynamic Customer Support Specialist who thrives on delivering exceptional customer experiences. Reporting directly to our Head of Customer Support, you'll play a crucial role in ensuring our users receive top-notch support, especially as they build incredible e-learning content. Our dedicated team is committed to maintaining a minimum CSAT of 95% and a first response time median of under 5 minutes, both of which we consistently exceed. We need someone like you to help us maintain and even surpass these standards, ensuring our customers are not just satisfied but delighted.
Overall, your tasks will be the following:

• Interact with customers through multiple channels (chats, emails, and calls)
• Sharing best practices and recommendations
• Register customer responses, complaints and remarks and handle requests for assistance
• Collaborate cross-functionally with other teams (sales, development, marketing, and testers)
• Contribute to overall improvement of internal processes and be the voice of customers in our team 
• Be able to achieve the minimum successful indicators for our KPI’s
• Strive to keep our customers satisfied

Qualifications

• Bachelor’s degree or higher
• 1-2 years of experience in a similar role
• Strong command of the English language, both in written and verbal communication skills
• Being customer-centric with a clear ambition to help
• Communications skills, being able to listen actively to what the customers need and communicating in a clear way with them
• General computer skills and knowledge of online software products and services (SaaS) 
• Positive and passionate attitude to your responsibilities
• Being polite, diligent and a team player
• Ability to handle multiple tasks simultaneously, stress resistance

Additional Information

What’s In It For You:

• Being part of a fast-growing start-up environment where you can make an impact from day 1.
• Working in an international team, surrounded by passionate and dedicated colleagues. 
• Possibility to further grow within the company, due to our rapid growth new opportunities are unfolding quickly.

Diversity & Inclusion:
Easygenerator is an international company, where people with diverse backgrounds are welcomed. Our diversity empowers us to innovate, build deeper connections, and help all of us become better. It is in our DNA to base professional decisions on someone’s performance and behavior. Therefore, each employee is in control of their own growth. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.