Customer Support Team Leader (Remote)
We’re looking for a motivated Customer Support Team Leader to lead a remote team that supports healthcare facilities ensuring exceptional service delivery to our clients. This role offers flexibility requiring only 3-4 hours of overlap with EST working hours.
Key Responsibilities
- Lead and coach a team to meet performance goals in quality productivity and attendance.
- Provide constructive feedback and development plans to drive team growth.
- Handle customer escalations professionally resolving complex issues promptly.
- Monitor team performance identify improvement areas and implement solutions.
- Suggest and drive process improvements to optimize workflows and customer satisfaction.
What We’re Looking For
- Leadership Experience : 2+ years of leading teams and coaching members to achieve their goals.
- Customer-Facing Expertise : Proven experience in customer-facing roles with a strong focus on delivering exceptional service.
What to Expect in Your First 90 Days
- 30 Days : Learn the tools processes and challenges of the support environment.
- 60 Days : Take ownership of a team set performance goals and start regular coaching.
- 90 Days : Drive team performance to meet high-quality standards and implement improvement plans where needed.
Work Environment
- Fully remote requiring only 3-4 hours of overlap with EST working hours.
Why Join Us?
- Impact : Lead teams supporting healthcare facilities making a difference in critical services.
- Global Team : Collaborate with talented individuals worldwide.
- Career Growth : Opportunities for professional development and advancement.
- Flexibility : Enjoy remote work with a schedule that fits your lifestyle.
System Requirements:
In addition you should have:
- A minimum of 15 Mbps wired internet connection.
- A computer with an i5 processor (or equivalent) and at least 12GB RAM.
- A quiet dedicated workspace with a steady power and internet connection.
If you are passionate about coaching leadership and delivering outstanding customer experiences apply now and join our team in setting the standard for excellent support!