Customer Support Team Member

We are an innovative sales and business consulting firm, seeking a Customer Support Team Member to strengthen Arcadia’s clean energy outreach in Philadelphia. This role focuses on structured account support—resolving client inquiries, coordinating internally across sales and operations, and ensuring consistent delivery of Arcadia’s energy solutions. As a Customer Support Team Member, you will manage structured account inquiries and service requests from Arcadia’s business clients. You’ll ensure each account receives timely, accurate support while coordinating with internal teams to maintain delivery standards and uphold Arcadia’s clean energy mission. Essential Functions of the Customer Support Team Member: • Resolve account-level inquiries from Arcadia’s business clients, including service questions, billing status, and product clarifications. • Coordinate service upgrades and plan transitions to ensure smooth delivery across Arcadia’s commercial accounts. • Collect client feedback and relay insights to improve Arcadia’s product offerings and support strategy. • Maintain accurate records of client interactions and service actions using CRM and internal tracking tools. • Work cross-functionally with sales, technical, and account teams to ensure timely and effective client support. Education & Experience Needed for the Customer Support Team Member Role • High school diploma or GED required; associate or bachelor’s coursework in Business, Communications, or a related field is preferred. • 1–2 years of experience in telecom, marketing, or territory-based outreach is welcome • Demonstrated ability to manage multiple service requests, follow up on account actions, and maintain organized records across CRM platforms. Preferred Skills for the Customer Support Team Member Role • Strong attention to detail with consistent follow-through on client requests, service actions, and account updates. • Ability to manage multiple client inquiries simultaneously while maintaining organized workflows and timely resolution. • Collaborative mindset with the ability to work across sales, technical, and operations teams to resolve client issues efficiently. • Professional, client-focused approach with a commitment to long-term account satisfaction and campaign-aligned support. Job Type: Full-time Pay: $48,000.00 - $58,000.00 per year Work Location: In person