Customer Tech Service Representative (Solventum)

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Description: Customer Tech Service Representative (Solventum) 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You’ll Make in this Role As aCustomer Tech Service Representative,you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: • Becoming a subject matter expert (SME) on Negative Pressure Wound Therapy devices • Providing direct customer service and technical expertise to assist patients and clinicians in troubleshooting products, assisting with product information, and other customer-centric solutions as needed • Performing daily tasks to support customer/patient work order management through Field Service Representatives, UPS, or Couriers, including delivery, and service calls using an advanced routing system within assigned territory • Collaborating with other departments within the organization to ensure commitments to customers are fulfilled and that customer expectations are met • Providing effective communication to internal and external customers through the use of e-mail, phone, and text messaging system Your Skills and Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications: • High School Diploma/GED from AND five (5) years of experience in customer service In addition to the above requirements, the following are also required: • One (1) year of experience with order entry and industry standard call center systems, such as Nice InContact Additional qualifications that could help you succeed even further in this role include: • Proficient use of Microsoft Office products • Must be willing to travel in order to attend scheduled business training and corporate functions when required • Strong desire to provide top level customer support • Demonstrated problem solving skills and ability to communicate effectively both verbally and in writing • Adherence to work schedule commitments and ability to work with minimal supervision and support schedule adjustments related to call volumes and staffing changes Work location: Remote (San Antonio, Texas preferred) Travel: May include up to 5% domestic travel Relocation Assistance: Not authorized. Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Supporting Your Well-being Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. Applicable to US Applicants Only:The expected compensation range for this position is $49,206 - $60,141, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers. Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain [email protected]. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains. Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. Solventum Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Please access the linked document, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.