Customer & User Experience Lead Digital Health

We are on an exceptional exciting journey as we take an active role in creating the future of the digital healthcare ecosystem. As a key function within our team you will decisively contribute to the way chronic diseases are managed by taking advantage of the latest technological advances. If you are experienced in the field of market access strategies and bring a fresh mind with new ideas on how to bring better quality of life to patients, we are happy to offer you a place where you get the independence to creatively contribute to the future of healthcare.

As a listed MDAX company, Gerresheimer is a leading global partner to the healthcare and cosmetics industries. We generate sales of over 1.8 billion euros and are represented worldwide with about 10,000 employees. You will join a newly created digital innovation team and take the lead on the commercialization strategies for our innovative digital health solutions.

www.gerresheimer.com

Responsibilties

• Shape digitalization in healthcare by being part of the development of innovative solutions for healthcare providers, patients, and other stakeholders of the healthcare system. Help customers and users imagine the future of healthcare, and develop, iterate and test digital products and services in healthcare.
• Set up and oversee multiple strategic projects, support to develop seamless end-to-end user journeys with the product leads, establish explorative Design Thinking phases, agile implementation, hypothesis formulation and testing, prototyping, MVP definition, etc.
• Work with interdisciplinary teams and with different internal and external stakeholders, e.g. top management, product management, strategy, software engineering, and external stakeholders like customers, users to drive digital product development.
• Over time, build and grow a team of UX researchers and designers. Coach and mentor them to deliver the highest standards for all projects.
• Don’t be afraid to get your hands dirty: plan and execute user research projects, including usability tests, interviews, surveys, personas, customer journey mapping, field visits etc. Continuously innovate and improve processes.
• Develop our methodologies and help to scale Design Thinking and agile ways of working at Gerresheimer. Continuously innovate and improve processes.
• Be a user advocate and help others gain insights into better understanding our users, customers and their needs

Profile

• Master’s Degree in User Research related studies (e.g. human-computer interaction, psychology, social sciences, design, media/communication sciences, business or a comparable subject)
• At least 5 years of experience in UX research and/or Design Thinking (inhouse/start-up or agency) with a strong knowledge of different qualitative and quantitative UX research methodologies and tools
• Strong experience and deep knowhow in Design Thinking and agile ways of working
• A convincing track record that shows your ability to move from customer insights to MVP
• Extensive skillset to reliably cover the full range of research methods: Qualitative and quantitative research, interviews, surveys, field studies, co-creation, workshops (hypothesis, conception, design thinking, insights), etc.
• Strategic thinking, balancing creative vision with business goals
• Passion for understanding people’s behaviors and motivations, especially in the healthcare field
• Independent and pro-active way of working, empathic, curious
• Strong communication skills in English and German 

Benefit from our attractive employer benefits, such as

• Competitive salary package and numerous additional benefits
• Numerous opportunities for personal development
• A secure job in an international working environment
• Mobile working & home office options
• Company health management
• Free drinks and parking spaces
• Discounts with cooperation partners