Customer Value Director

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a Customer Value Director to Coupa:

The Customer Value Director is responsible for helping customers accelerate and elevate the value they receive from their Coupa investment, taking ownership and accountability for ongoing value realization. They provide strategic thought leadership and will monitor customer performance, relationships and progress towards success goals.

What You'll Do:

• Develop and refine Customer Value Plans as well as define and review measurable Success Metrics
• Identify next-level value creation opportunities
• Conduct scheduled customer check-ins and lead Customer Value Reviews with key Coupa and Customer stakeholders along with leading customer value metrics workshops
• Develop customer value roadmaps and manage renewals
• "QB" Coupa internal resources as needed
• Share best practices ideas, product information, and relevant Coupa news and support/drive customer marketing campaigns

What You Will Bring to Coupa:

• Proven experience in Procurement, Procure to Pay, Source to Contract, Sourcing and Category Management, or Accounts Payable.
• Experience with Software as a Service is a must.
• Good background in customer/client management.
• Strong communication skills, including professional writing skills, verbal skills and experience presenting to customers.
• Strong organizational skills, analytical thinking and problem-solving abilities.

At Coupa, we celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.

Please be advised that inquiries or resumes from recruiters will not be accepted.

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