Data Analyst

DATA ANALYST MISSION:Connecting young readers and youth leaders to inspire a love of literacy and leadership. VISION:Read Better Be Better envisions a world in which empowered communities demand equitable access to foundational skills. VALUES:Be Excellent Be Kind JOB DESCRIPTION Job Title: Data Analyst Employment:Full-time Salary Range:$54,500 - $65,500 Reports To:Senior Director, Operations Work Hours:Monday - Friday, 8:00 AM - 5:00 PM, with occasional evenings and weekends Benefits:Flexible Work Schedule opportunities; Paid-Time Off & Paid Holidays; Health, Dental, and Vision insurance; HSA plans available; Short-Term Disability; Accident Plan & Life Insurance; Professional Development; Casual Dress Code Supervisory Responsibility:None FLSA Status:Exempt SUMMARY The Data Analyst holds responsibility for managing our master data set, developing reports, and troubleshooting data issues. ESSENTIAL FUNCTIONS AND KEY RESPONSIBILITIES Salesforce Administration • Own the customization and maintenance of Salesforce UI elements, including Visualforce pages, Lightning components, and Lightning Web Components • Manage user access, roles, profiles, workflows, sharing rules, and security features • Integrate Salesforce with third-party tools (e.g., Breadwinner, Classy) using APIs • Monitor system performance and collaborate with the IT Manager to maintain system security and functionality • Troubleshoot and resolve Salesforce-related issues and ensure minimal user disruption • Stay current on Salesforce updates, best practices, and potential improvements Training & Documentation • Lead Salesforce onboarding for new hires, including both general and role-specific training • Develop and maintain user-friendly documentation, manuals, and SOPs for Salesforce • Provide ongoing technical support and system refreshers for end-users • Ensure all departments are empowered to use internal data tools to track performance, identify trends, and make data-informed decisions Data Analysis & Dashboarding • Build and optimize Tableau dashboards for internal use, including tracking program metrics and KPIs • Perform light statistical analysis using Tableau and Excel; apply customized calculations where appropriate • Collaborate with departments to visualize data that supports organizational priorities • Regularly audit datasets, dashboards, and visualizations to ensure accuracy and consistency Data Collection & Governance • Maintain RBBB's master datasets with a focus on data accuracy, security, and ethical handling • Coordinate with internal teams to ensure complete, timely, and standardized data collection • Ensure confidentiality and adherence to internal SOPs in handling sensitive information REQUIRED SKILLS / ATTRIBUTES • Detail-oriented • Understanding of Salesforce and how to pull data to be used in Excel and Tableau • Experience with connecting Tableau to data sources and visualizing the results • Ability to work with stakeholders and communicate effectively both orally and written • General understanding of database fundamentals. • Ability to translate business requirements into non-technical, lay terms PREFERRED EDUCATION & EXPERIENCES • 2 years minimum work experience as a data analyst, preferred • Bachelor's degree from an accredited university or college in computer science or similar program, preferred WORK ENVIRONMENT • This in-person position operates in a professional office environment • The role routinely uses standard office equipment such as computers, phones, copiers and filing cabinets PHYSICAL DEMANDS • Ability to operate standard office equipment Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Please [email protected]. Read Better Be Better is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. See ourEquity, Diversity and Inclusion Statementon the website.